Student Accounts Collections Representative
- Assists in student services including the advisement of student's financial obligations, financial options, tuition invoice and student account balances.
- Professionally communicate directly with students and families to resolve all problems and complaints concerning student accounts (via telephone calls, e-mails and letters).
- Meet with students and parents in office and/or virtually to review account or set up payment plans.
- Manage the communication of the billing process and enhance communication plans with students and third parties.
- Collaborate with Student Accounts team for review of past due accounts for pre-collection processing.
- Works with third-party agencies assisting the University with its collection efforts, process settlements, invoices and post payments received.
- Performs analysis of past due student accounts in conjunction of the Director to analyze the valuation of balances.
- Assist customers with inquiries regarding 1098-T tax reports, including correcting student account records; generating duplicate statements; reproducing the 1098-T forms.
- Performs other duties as assigned.
- High school diploma or GED required, Associate's or Bachelor's degree in accounting or business-related field is preferred
- Two (2) to four (4) years experience in handling cash receipts, deposits or collections
- Must possess excellent verbal and written communication skills to support effective interaction with various levels of faculty, staff, students and other constituents
- Negotiation, critical-thinking and problem-solving skills
- Proven ability to work effectively as a team player
- Knowledge of higher education Accounts Receivable/Cash operation is preferred
- Knowledge of collection and credit law (i.e., Fair Credit Reporting Act, Fair Debt Collection Practices Act, and the Fair and Accurate Credit Transaction Act)
- Experience with an ERP system, Ellucian Colleague, or other higher education software system experience is preferred
- Advanced computer skills; specifically, Microsoft Office (Excel and Word)
- Ability to maintain a high degree of confidentiality required
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