Assistant Property Manager

Job Description

Job Description

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Profit sharing
• Vision insurance

Job Title: Assistant Multi-Family Property Manager
Location: East Side of Cleveland, Beechwood Area OH
Portfolio: 300+ Units Across Multiple Locations

Job Summary:

We are seeking a detail-oriented and motivated Assistant Multi-Family Property Manager to support the management of a diverse portfolio of 300+ residential units across multiple locations in the Woodmere/Beechwood area. This role is ideal for someone with property management experience who excels in tenant relations, leasing, and operational support. The Assistant Property Manager will work closely with the Property Manager to ensure efficient operations, tenant satisfaction, and compliance with local housing regulations.

Key Responsibilities:

Tenant Relations & Customer Service

• Act as the primary point of contact for tenants, responding promptly to inquiries and concerns.
• Assis with tenant move-ins and move-outs, ensuring smooth transitions.
• Maintain a high level of customer service such as but not limited to tenant relations, address tenant issues, and service requests in a timely manner.
• Take messages if necessary for other staff members.

Leasing & Tenant Relations:

• Assist with leasing activities, including marketing vacant units, conducting property tours, and processing applications.
• Maintain positive tenant relationships by responding to inquiries, concerns, and maintenance requests in a timely manner.
• Conduct lease renewals and manage tenant retention strategies.
• Enforce lease agreements, including rent collection (delinquencies), late fee assessments, and lease violation follow-ups.
• Involvement in 3 day notice including preparing and delivery notice and appearing in court.

Operations & Maintenance:

• Coordinate and track maintenance work orders, ensuring timely completion and quality service.
• Conduct property inspections to identify maintenance needs and ensure compliance with property standards.
• Assist in vendor and contractor coordination for repairs and property improvements.
• Monitor and enforce property rules, policies, and safety procedures.

Financial & Administrative Support:

• Assist with rent collection, posting payments, and following up on delinquencies. Prepare and maintain reports on occupancy rates, leasing activity, and maintenance expenses.
• Support budgeting efforts by tracking expenses and identifying cost-saving opportunities.

Compliance Legal:

• Ensure compliance with local, state, and federal regulations in particular Fair Housing Laws.
• Assist in maintaining legal documentation, including tenant files, leases, and safety records.
• Ensure that property inspection (insurance and governmental) and safety audits are conducted in accordance with all laws and regulations.

Qualifications & Skills:

• Experience: 1-3 years in property management, leasing, or a related field. Multi-family experience preferred.
• Education: High school diploma required; associate or bachelors degree in real estate, business, or a related field preferred.
• Skills:
  • Strong communication and customer service skills.
  • Proficiency in property management software (e.g., Yardi).
  • Ability to multitask and manage multiple properties efficiently.
  • Detail-oriented with strong problem-solving skills.
• Requirements:
  • Valid drivers license and reliable transportation for site visits.
  • Ability to work occasional weekends.

Compensation & Benefits:

• Competitive salary based on experience.
• Health, dental, and vision insurance options.
• Paid time off and holidays.
• Opportunities for career growth within the company.

How to Apply:

If you are a dedicated and organized professional with a passion for property management, we encourage you to apply! Please submit your resume and cover letter detailing your experience and qualifications.

We look forward to welcoming a new team member to help manage and enhance our thriving residential communities!