Process Improvement Associate I - Operational Excellence

Job Description

Join a dynamic team which drives transformative change by collaborating with senior leaders to re-engineer core business components. We drive operational excellence by optimizing processes and elevating customer experiences. Our mission is to foster a culture of continuous improvement, enhancing employee engagement and mitigating risks. Committed to delivering substantial financial benefits, we shape a future where innovation and excellence are at the core of every endeavor.

As a Process Improvement Associate I at JPMorgan Chase, you will contribute to enhancing operational efficiency and reducing risk by developing and implementing continuous process improvement programs as part of the Process Modeling Center of Excellence. You will collaborate with team members and our clients to build and deliver training that embeds a continuous improvement culture. Your work will be pivotal in transforming our business, requiring you to exercise initiative and judgment to resolve short-term challenges and propose strategic improvements. You will leverage your foundational knowledge in process modeling & mapping combined with an innovative mindset to support process improvement initiatives across various departments. Your ability to collaborate with teams, analyze data, and communicate effectively will be crucial in achieving our organizational objectives.

Job Responsibilities:

• Support development and implementation of a training programs that will teach clients how to use process and task mining tools combined with AI to analyze processes and implement improvements.
• Collaborate with project teams to support process improvement and organizational change initiatives while creating and leveraging process models and maps.
• Assist in project planning and execution, including defining scope, goals, and deliverables.
• Support cross-functional collaboration to achieve common goals.
• Engage in continuous learning and skill development.
• Work with Process Improvement Managers and Program Managers to craft and deliver a compelling narratives to influence action on key business decisions and major change initiatives.

Required Qualifications, Capabilities, and Skills:

• Undergraduate degree in a related field such as Business, Engineering, or Data Science.
• Experience in developing and implementing training, process modeling/mapping, process improvement, data analysis, or project management.
• Possesses strong problem-solving abilities, along with exceptional client management and executive-level communication skills.
• Strong analytical and problem-solving abilities, including data mining and analysis.
• Effective communication skills, both written and verbal.
• Proficient in relationship building, with experience in supporting diverse teams with varied experiences, skills, and backgrounds.
• Innovative mindset with a willingness to experiment and adapt.

Preferred Qualifications, Capabilities, and Skills:

• Familiarity with digital process tools and AI systems.
• Exposure to data analytics and visualization tools including process modeling and mapping.
• Understanding of agile methodologies and change management principles.
• Interest in continuous improvement and operational excellence.
• Utilize systems thinking to analyze complex processes and identify areas for optimization and integration.
• Utilize customer service principles to ensure process improvements are aligned with customer needs and enhance overall satisfaction.
• Working knowledge of, or exposure to business intelligence software such as Tableau or Alteryx

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.