Customer Service Representative
Customer Service Representative
Customer Service Representative
JOB DESCRIPTION
Summary/Objective
The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.
Essential Functions
- Provides timely and accurate information to incoming customer order status and product knowledge requests.
- Processes customer orders/changes/returns according to established department policies and procedures.
- Responsible for collections and processing of credit applications.
- Reconcile vendor acknowledgements to ensure expedient order fulfillment.
- Provides timely feedback to the company regarding service failures or customer concerns.
- Partners with the sales team to meet and exceed customer’s service expectations.
Competencies
- Customer/Client Focus.
- Problem Solving/Analysis.
- Time Management.
- Communication Proficiency.
- Teamwork Orientation.
- Technical Capacity.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. and one Saturday per month from 8:00 a.m. to 12:00 noon.
Travel
No travel is expected for this position.
Required Education and Experience
High school diploma.
Preferred Education and Experience
3-5 years of Customer service experience.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Recommended Jobs
Commercial Cleaner- Carey / Findlay / Upper Sandusky
Are you seeking a janitorial/cleaning position with a company offering excellent pay, benefits, and a great work environment? City Wide Facility Solutions provides commercial cleaning for clients i…
Summer 2026 Marketing Internship
Marketing Intern Employment Type: Internship Location: Orrville, OH Job Category: Marketing Jarrett is a leading (and still growing) 3rd party logistics company but we’re also family-owne…
General Labor
Now hiring General Laborers for a company in Painesville for 1 st shift, 6am – 2pm. Monday – Friday. Weekly pay at $17 per hour. The General Laborer is responsible for assisting with the …
Superintendent
At BWX Technologies, Inc. (NYSE: BWXT), we are People Strong, Innovation Driven. A U.S.-based company, BWXT is a Fortune 1000 and Defense News Top 100 manufacturing and engineering innovator that pro…
Travel Nurse - Labor and Delivery Job in Greenville, OH - $9,530 per Month (2 Years Experience Needed)
Vetted is seeking a RN - Labor and Delivery for a travel job in Greenville, Ohio . Must have 2+ years of experience. This contract pays approximately $9,530/month gross. Assignment detail…
Consulting Member of Technical Staff
Job Description Oracle Cloud Infrastructure (OCI) is undertaking a greenfield initiative to design and build foundational infrastructure and platform solutions. We are seeking a Principal Memb…
Maintenance Techician
At NPAA, we believe our employees are our greatest strength. We are proud to offer a generous and competitive rewards package, including: Earned Bonus Structure – attendance bonuses, annual merit in…
Pediatric Dentist (Horn Lake, MS/South Memphis)
Pediatric Dentist - Kids Dental Brands ~Are you passionate about providing equal access to exceptional dental care for all children? ~Do you thrive in a supportive environment that fosters both prof…
IT Analyst
At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build …
B2B Sales Executive
City Wide Facility Solutions - NE Ohio is seeking a tenacious closer to join our Sales Team! If you aggressively prospect for business, sell with confidence and integrity, and have a deep understandi…