A/R Collections Representative

Job Description

Role Overview:

We are seeking an experienced Collections Specialist to manage business-to-business (B2B) past-due accounts and support our customers with billing and invoicing inquiries. This role also includes setting up new customer accounts, running credit checks, and maintaining accurate account records. The ideal candidate is detail-oriented, professional, and comfortable communicating with customers to resolve outstanding balances while preserving strong business relationships.

D2D:

-Contact customers regarding past-due invoices and work to resolve outstanding balances.

-Respond promptly and professionally to customer inquiries related to billing, payments, and invoicing.

-Set up new customer accounts, including gathering required documentation and running credit checks.

-Maintain and update customer account information in internal systems.

-Monitor aging reports and follow established collection procedures.

-Collaborate with internal departments (Sales, Accounting, Customer Service) to resolve discrepancies.

-Prepare and maintain accurate records of collection activities and customer communications.

-Escalate delinquent accounts as needed in accordance with company policy.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

-3 years of experience in collections (B2B)

-AR experience

-Experience working directly with customers to manage inquiries, invoices, and bills

-Experience setting up customer accounts and maintaining accurate account records

-MS Excel - able to create spreadsheets, basic formulas, and manage data

-Great communication skills, written and verbal

-Ability to work in a fast-paced environment and remain calm -Previous experience running credit checks

-3rd party supplier portals like Coupa, Ariba, etc.