Lead Barista

Lead Barista - FT

DEPARTMENT: Element Eatery

REPORTS TO: Director of Operations

STATUS: Non-Exempt

Job Summary

The Lead Barista is responsible for providing the highest quality of service to customers in an attentive courteous and efficient manner. This position involves supervising a team to ensure excellent customer service while also handling daily operations such as inventory management opening/closing duties and staff training. He/she is also responsible for receiving preparing and delivering the customer orders and collecting payment. We proudly serve Mom n em Coffee in our establishment.

THIS POSITION REQUIRES AM SHIFT AND WEEKEND AVAILABILITY.

PAY RATE: $19.50/HOUR (based on experience) PLUS TIPS.

Job Qualifications

Education & Experience

• High School diploma or equivalent and/or experience in a related field preferred.
• Coffee Shop experience preferred but not required.
• Prior supervisory experience preferred.

Physical Requirements

• Flexible and long hours sometimes required.
• Medium work-Exerting up to 50 pounds of force occasionally and/or 20 pounds of force frequently or constantly to lift carry push pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to maneuver within Solare Cafe while preparing the beverages.

General Requirements

• Must be able to effectively communicate both verbally and written with all level of associates and customers in an attentive friendly courteous and service-oriented manner.
• Must be effective at listening to understanding and clarifying concerns raised by associates and customers.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with customers and associates in an attentive friendly courteous and service-oriented manner.
• Attend all required meetings and trainings.
• Maintain regular attendance in compliance with AT Hospitality Standards as required by scheduling which will vary according to the needs of the property.
• Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and name tag.
• Comply with AT Hospitality Standards and regulations to encourage safe and efficient property operations.
• Maximize efforts towards productivity identify problem areas and assist in implementing solutions.
• Must be effective in handling problems including anticipating preventing identifying and solving problems as necessary.
• Must be able to understand and apply complex information data etc. from various sources to meet appropriate objectives.
• Must be willing to assist in other related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative including anticipating customer or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.

Job Functions and Duties

Fundamental Requirements

• Supervising a team to ensure excellent customer service.
• Handling daily operations such as inventory management opening/ closing duties and staff training.
• Be familiar with the organization of the department.
• Have a thorough knowledge of the menu and any current specials in the outlet.
• Service guests with all food and beverage requirements in an attentive courteous and efficient manner.
• Be familiar with the operation of the P.O.S system.
• Perform cashiering functions by closing checks and preparing end of shift paperwork.
• Perform opening and closing procedures and side-work duties according to assignment and established checklist.
• Ensure that the outlet is kept stocked tidy and clean.
• Breakdown trays of soiled dishes and linen in the dish-room according to established standards.
• Answer the telephone according to standards.
• Consistently upsell food beverage and promotional items to guests.
• Be familiar with fire extinguishers locations and know how to use them.
• Receive and deliver food and beverage orders and collect payment.
• Ensure overall guest satisfaction.