Member Service Associate - Capital East Region - #1

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!

ABOUT THE TEAM

If you enjoy interacting with people and consistently go the extra mile to meet your customers' needs, then take the next step in your career. In this role as a Member Service Associate, you will welcome members and visitors, while delivering professional and friendly service to meet members' needs and deepen relationships. You will deliver the Credit Union's mission to benefit every member, every time, every day. Display ownership of the branch and lobby to ensure positive member experience and efficient operations.

This role will support the branches within our Capital East Region which includes our Troy Branches (Brunswick, Hoosick Street and Vandenburgh Ave.), as well as North and East Greenbush Branches and Schodack locations.

WHAT YOU’LL DO

• Provide outstanding member service, in a professional and friendly manner, to all new and existing members or visitors while fulfilling service needs.

• Accurately process financial service transactions while maintaining a cash drawer.

• Act as a first line of defense in detecting and reporting fraud or irregular activities.

• Advocate and build member relationships by engaging in conversations, asking relevant questions, identifying the right solutions, and making recommendations to deepen the member relationship.

• Respond to general member inquiries related to general information, products/services, lending, etc.

• Problem-solve and resolve member issues in a timely manner.

• Promote awareness and education of self-service resources, including all digital channel offerings.

• Actively participate in cross-selling initiatives, campaigns, promotions, and events, in support of branch and corporate goals.

• Seek development opportunities for professional growth by taking advantage of ongoing coaching, job shadowing, mentoring, and training opportunities.

• Achievement of goals and objectives provided by management.

• Ensure compliance with all applicable policies, procedures, and regulatory guidelines.

LET’S TALK IF YOU

• Have a High School Diploma (or GED), and customer service experience preferred, or equivalent combination of education and experience.

• Have excellent interpersonal skills.

• Are flexible to work out of any location at any time, as business needs dictate.

• Have the ability to lift at least 10 pounds and stand for long periods of time.

TO THRIVE AT BROADVIEW YOU NEED

• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint.

• To be able to operate in a rapidly changing dynamic environment.

• Excellent oral, written, and auditory communication skills, as well as interpersonal interaction skills.

Starting Compensation: $20.00 - 21.00/hr., plus a competitive benefits package

Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.

We are an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class.

Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at

[email protected]

About Us

At Broadview FCU, your career is so much more than a job. Grow personally and professionally with access to opportunities to apply your strengths and unleash your potential. Broadview’s success is propelled by every employee. As we work together to serve members and our communities, our collective talents produce superior financial solutions and exceptional service that are uniquely Broadview FCU.