Customer Retention / Collections Specialist

Career Opportunity - Customer Retention / Collections Specialist with Better Business Bureau in Cincinnati, OH

Do you possess exceptional customer service skills? Do you have experience with resolving accounting and invoicing discrepancies with tact and diplomacy? The Cincinnati Better Business Bureau offers a unique opportunity to engage with the local business community and set a high standard for ethics!

As a Customer Retention / Collections Specialist, you will work directly with accredited businesses, internal and external contacts to resolve invoice discrepancies, update contact information, process payments and perform collection tasks, all with an eye towards retaining the customer. Additionally, you will:

• Provide support and solutions to businesses to retain their BBB accreditation.
• Contact delinquent Accredited Businesses to confirm BBB accreditation status.
• Provide guidance to businesses needing to update their contact and billing information.
• Provide regular progress reports to Management.
• Update CRM system for Accredited Businesses as appropriate.
• Work collaboratively across internal BBB departments to provide superior customer service.

Qualified candidates will have:

• Associate’s degree with accounts receivable/collections experience.
• Strong communication and interpersonal skills.
• Experience in customer service and sales (3+ years preferred).
• Ability to handle difficult conversations with tact and professionalism.
• Proficiency with Microsoft Office products (especially Excel), internet searching and CRM systems.
• Self-starter mindset with problem solving abilities.

The Better Business Bureau (BBB) has been the gold standard for ethics in business since 1912, and BBB Cincinnati has been a beacon of excellence in our region since 1926. For nearly a century, we've been dedicated to advancing and protecting America’s marketplace by serving and advocating for local businesses, consumers, and the community.

Why You'll Love Working Here: At BBB Cincinnati, we believe in the power of ethics, integrity, and collaboration. We offer a supportive work environment where your passion for serving the community will be valued and rewarded. Join us and be part of a team that makes a real impact!

Ready to Apply? Send your resume and cover letter to [email protected]. Learn more about us at BBB.org/Cincinnati. Apply online at to join our talented team!

Equal Opportunity Employer: BBB is an equal opportunity employer and does not discriminate against employees or applicants on the basis of any legally protected activity or status, including but not limited to race, color, sex (including pregnancy, sexual orientation, gender identity or expression), religion, national origin or ethnicity, age, disability, genetic history, military/veteran status, or salary history.

Employer is EOE/AA/M/F/D/V.