Technical Support Specialist
Summary:
Maximizes computer system capabilities by studying technical applications; making recommendations. Project Details:- Evaluate system potential by testing compatibility of new programs with existing programs.
- Evaluate expansions or enhancements by studying work load and capacity of computer system.
- Achieve computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
- Confirm program objectives and specifications by testing new programs; comparing programs with established standards; making modifications.
- Improve existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
- Evaluate vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.
- Place software into production by loading software into computer; entering necessary commands.
- Place hardware into production by establishing connections; entering necessary commands.
- Maximize use of hardware and software by training users; interpreting instructions; answering questions.
- Maintain system capability by testing computer components.
- Prepare reference for users by writing operating instructions.
- Maintain historical records by documenting hardware and software changes and revisions.
- Maintain client confidence and protects operations by keeping information confidential.
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Contribute to team effort by accomplishing related results as needed.
- Problem Solving
- Presenting Technical Information
- Process Improvement
- Software Maintenance
- Software Testing
- Network Design and Implementation
- Load Balancing and Scalability
- Vendor Relationships
- Software Performance Tuning
- Network Performance Tuning
- Database Performance Tuning
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