Customer Support Representative - Buyer

Fire Protection - Customer Support Representative - Buyer

A-Gas is a global leader in the responsible lifecycle management of specialty chemicals and gases. As the world's largest halocarbon reclamation company, we are constantly striving to drive technology and innovation into our business to continue to provide our customers with the best environmental solutions. For more information on A-Gas, please visit us at .

We are looking for a driven and persuasive cold caller / buyer. This dual-role position involves generating and qualifying leads through outbound calling, and negotiating the purchase of fire protection gas from around the world.

Why Join A-Gas?

Comprehensive Benefits:

• Affordable health coverage for employees and your family
• Low-cost Dental and Vision benefits
• 401k retirement with company match

Work-Life Balance:

• 10 Paid Holidays, plus 2 flex days for your use
• Generous paid time off for personal, vacation, parental, and medical leave

We're Committed to Your Growth:

• Comprehensive training program to help you learn and excel
• Opportunities for certifications and professional development

Safety First Mindset:

• All required PPE is provided, including an annual boot allowance, gloves, glasses, and uniforms
• Must be able to pass a pre-employment drug screen and criminal background check

Team Culture:

Join our collaborative team that celebrates success together! If you're eager to start a rewarding career and learn on the job, we'd love to hear from you.

Key Responsibilities:

• Support Fire Protection Managers with strategies, leads, and dashboards to track projects and secure the purchase of halons
• Make high-volume outbound calls to leads and prospects in hopes of gas purchase and provide feedback to maintain monthly goals
• Provide a professional and friendly service to customers, whether face to face, written or verbal, in order to promote A-Gas in the marketplace and ensure customers enjoy doing business with A-Gas
• Build rapport to match programs to customer requirements introducing them to A-Gas total solutions which will exceed their initial requirements
• Maintain accurate records of calls, conversations, and lead status
• Respond to all internal and external customers with urgency and professionalism
• Cross-train in both inbound and outbound logistics along with customer service to support overall Fire Protection goals and strategies
• Work in accordance with all company policies relating to health & safety
• Other tasks as assigned

Qualifications :

• High School Diploma or GED required
• Excellent verbal communication and negotiation skills
• Sales experience preferred, especially wholesale or telemarketing
• Self motivated with the ability to work independently and hit quotas
• Resilient and persistent - not afraid of rejection
• Proficient in Microsoft Word and Excel
• Basic analytical skills necessary to evaluate customer needs
• Past experience in specialty chemical industry or reclaiming/reselling Fire Protection Clean Agents
• Past experience in call center environment preferred
• Team player with a positive, solution-oriented mindset.
• Exemplary customer service skills, responsiveness, and professionalism

Physical Demand Requirements:   

• Light to moderate lifting may be required up to 25 pounds
• Ability to sit at a computer terminal for an extended period of time
• Occasionally identifies written information on cylinders such as serial numbers, manufacture date, etc.
• Frequently operates a computer using a traditional keyboard to input detailed information such as serial numbers
• Frequently communicates detailed information to others. Must be able to exchange accurate information that others can understand.
• Occasionally works in environments with uncontrolled climate and exposure to outdoor weather conditions

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or veteran status.