Manager operations

About Audubon

The National Audubon Society is a leading nonprofit conservation organization with 120 years of science-based, community-driven impact, dedicated to protecting birds and the places they need, today and tomorrow. Birds are powerful indicators of our planet’s health, acting as sentinels that warn us of environmental change and inspire action. Audubon works across the Western Hemisphere, driven by the understanding that what is good for birds is good for the planet. Through a collaborative, bipartisan approach across habitats, borders, and the political spectrum, Audubon drives meaningful and lasting conservation outcomes. With 800 staff and over 1.9 million supporters, Audubon is a dynamic and ever-growing force committed to ensuring a better planet for both birds and people for generations to come. Learn more at and on Facebook, Twitter and Instagram @audubonsociety.

Position Summary

The Manager, Ohio Centers Operations works closely with the Senior Manager, Ohio Centers Operations in running day-to-day operational activities of the Ohio Conservation Action Centers. This position is responsible for managing guest services, retail stores at both centers, special events and rentals to build additional revenue opportunities. They will work to ensure visitors feel welcomed and engaged and are energized with a greater understanding of local, regional and hemispheric conservation issues.

Compensation

$62,000 - $70,000 / year

Additional Job Description

Essential Functions

• Manage Guest Services departments for both Ohio Centers and responsible for reporting admission and gift shop revenues, expenses and works closely with the Senior Manager on the department budget.
• Oversee scheduling and management of admissions and gift shop regular and seasonal staff, connecting in person at both centers as needed.
• Manage retail operations including supplier agreements, point of sale system, ordering merchandise and will work closely with the Senior Manager for retail strategy.
• Manage Aullwood rental program and support the Senior Manager with Ohio Centers rental program strategy and vendor RFP process.
• Ensure the centers are open on time and in welcome condition, and securely closed each evening, including cash reconciliation.
• Perform daily monitoring of the centers facility and exhibits to ensure that the facilities are in good condition and track facility maintains requests/needs.
• Support the Senior Manager with appropriate systems and data for evaluation and guest feedback.
• Regularly serve as Manager on Call to respond to emergencies, security issues and point of contact with Butler Township and Metro Parks law enforcement.
• Works Closely with the Senior Manager, Ohio Centers Community Building to support and co-lead on special events.
• Support a culture of philanthropy, including public funding efforts.
• Collaborate with colleagues across the Americas including through joint planning and execution of shared priorities.
• Maintains and fosters culture of safety.
• Other job-related duties as assigned.
  
  

Qualifications And Experience

• Bachelor’s degree and 5+ years of experience in visitor engagement retail, nonprofit management and/business. An equivalent combination of education and experience will also be considered.
• Excellent interpersonal skills, strong emotional intelligence, and passionate about conservation and Audubon’s mission to protect birds and the habitats they need now and in the future.
• Passion for working with people, history, culture and community building.
• Strong leadership skills with the ability to oversee and mentor professional staff while working effectively in a team-based environment.
• Effective and efficient time management skills are critical.
• Experience managing budgets, including profit and loss and measuring program metrics.
• Outstanding interpersonal skills, judgment and demonstrated ability to collaborate with colleagues and build partnerships with other organizations.
• Must have a positive and innovative approach to problem solving.
• Ability to work flexible hours, including morning and evening hours, weekends, and holidays as needed.
• Proficiency in MS office products including Outlook, Work and Excel. Working knowledge of other business software platforms such as Point of Sales Systems.
• Commitment to Audubon’s organizational values of care, collaboration, change, integrity, impact, and innovation.
• Experience fostering inclusive and collaborative work environments is valued.
• Able to travel between the two centers is required
  
  

National Audubon Society Competencies: This role will also be accountable to apply and develop the following competencies.

Fostering Relationships : Build trust, mutual respect, and understanding through regular and genuine interactions while promoting a positive and inclusive environment.

Analytical Thinking : Recognize and value diverse perspectives and experiences in data analysis to foster a more comprehensive and equitable approach to problem-solving.

Creativity and Innovation : Leverage creativity and imagination to generate new insights and solutions while embracing diverse ideas and approaches that foster innovation.

Facilitating Change : Work with others to explore innovative approaches to problem-solving while promoting inclusivity, equity, accessibility, and belonging in the change process.

Team Leadership : Communicate vision and engage others or the team to solve problems while valuing diverse perspectives and fostering inclusivity.

Visionary Leadership : Align decisions with the organization's mission, vision, and values while inspiring a commitment to EDIB goals and empowering employees.

EEO Statement

We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic outlined by federal, state, or local laws. We are committed to providing an inclusive and accessible hiring process for all candidates.

Accessibility Statement

The National Audubon Society endeavors to keep our careers site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [email protected]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.