Sales Operations Coordinator
- Serve as a liaison between sales, marketing, and research teams
- Coordinate calendars, schedule meetings, and track follow-up activities to support sales team
- Provide general administrative and operational support to the sales team
- Execute and review reports utilizing internal CRM system
- Assist Internal Sales team in account management and customer service support
- Maintain customer databases and distribution lists
- Monitor customer engagement and identify sales growth opportunities
- Assist with business development initiatives, including prospect research and opportunity tracking
- Manage and respond to inbound client and prospect inquiries, ensuring timely follow-up and appropriate routing of requests
- Support event marketing and preparation
- Prepare, update, and format customer-facing materials
- Assist with contract renewal process
- Support pre-event and post-event communications, and follow-up
- Collect and summarize customer feedback
- A graduate or undergraduate business degree or 2 years of equivalent work experience
- Ability to think outside of the box
- Excellent communication skills, both written and verbal
- Outstanding time management and organizational skills
- Strong work ethic and interest in learning the industry
- Strong computer skills
- Attention to detail
- CRM experience is a plus
- This position requires a full-time, on-site presence at our downtown Cleveland office in order to effectively work with teams.
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