Services coordinator

The Giver Services Coordinator primarily serves the NCF Ohio Team by assisting in creating a giver and prospect experience that strengthens current relationships and creates a supportive environment for new givers. Manages multiple tasks while assisting the team with a variety of giver support responsibilities. This position will be actively engaged in administrative support, customer service, event support, marketing, and office management.

The successful candidate will possess the following strengths, characteristics, and requirements while performing the following responsibilities through personal implementation or by working through subordinate managers and other local staff.

Strengths and Personality:

• Ideal Strengths Traits: Restorative, Responsibility, Belief, Connectedness, Harmony, Intellection, Empathy.
• Ideal Personality Traits: Agreeable, Considerate, Dependable, Cooperative, Polite, Gracious, Calmness, Strong Attention to Detail.

Primary Responsibilities:

• Giver Support (40%): Supporting the day-to-day processing of numerous and diverse transactions, processing crucial forms and making profile updates.
• Event Management (5%): Supporting outreach events, support generosity councils; attend and support staff meetings. Includes pre-event/post-event metrics.
• Marketing and Communications (15%): Supporting the local marketing and communication initiatives of the Ohio office including email campaigns, Marketing Cloud campaigns, and all other event communication as they arise. Maintain WordPress website.
• Executive Support and Office Management (20%): Meeting scheduling, booking travel, calendar/email management, documenting tasks into CRM database or other systems, creating presentations and managing documents for speaking engagements.
• New Fund Administration (20%): Various proactive and reactive administrative duties associated with Givers and multiple charitable organizations. all aspects of the new Giver experience including fund tours.

Ideal Characteristics:

• Passionate about NCF’s Mission: This person has intrinsic motivation to come to work based on their heart for generosity and transformation in the lives of individuals.
• Christ centered: Profession that Jesus Christ is Lord and Savior. Lifestyle that is consistent with the teachings of Jesus and the Bible. Agreement and support of NCF’s Statement of Faith (found on NCF website). Demonstrates the values of faithfulness, love, and service.
• Customer Service: Natural ability to problem solve and serve givers: This person is motivated to solve any problem in order to serve with excellence.
• Natural at following through: This person is a consistent worker who independently works on projects and sees them through to their completion.
• Commitment to excellence; Strong attention to detail: This person values excellence in products, processes, and organizations, consistently striving to make things better, especially at a fine level of detail.
• Positive team player: This person has a positive attitude and works well with other team members to create solutions.

Education and Experience Requirements:

• Bachelor’s degree required (or can be made optional with equivalent work experience).
• Minimum two years of previous administration or customer service experience required.
• Previous charitable giving, non-profit, or ministry experience preferred.
• Strong working knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint) is required.
• Knowledge of Salesforce (or CRM) preferred.

Nature and Scope:

• Reporting Relationship: This position reports to the Director of Giver Services.
• Employment Status: Full-time hourly.
• Work Schedule: 40 hours per week. Additional hours may be required during peak work periods and projects. Minimal travel is required.
• Work Environment: 100% office (high volume of communication via email and phone).
• Location: Columbus, OH 43235.

Next Steps:

If interested, please submit your resume and cover letter by October 31, 2025 to:

Melissa Forcum

Director of Giver Services

[email protected]

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)

Work Location: In person