Remote Technical Support Specialist (Contracted)

Company Overview: E-Typist, Inc. is a forward-thinking and remote-friendly business that leverages cutting-edge technologies, including Office 365, OneDrive, Slack, SharePoint, and transcription software , to enhance collaboration and productivity. We are seeking a highly skilled and customer-focused Remote Technical Support Specialist to join our team. This role is ideal for individuals who thrive in a dynamic, remote work environment and are passionate about providing top-notch technical support in the field of transcribing.

Position Overview: As a Remote Technical Support Specialist at E-Typist, Inc., you will be a key player in ensuring seamless operation and user satisfaction with our technology stack including equipment used for legal and general transcription. Your primary responsibilities will include troubleshooting technical issues, providing user support, and maintaining the functionality of essential tools such as Office 365, OneDrive, Box, Slack, SharePoint, and transcription software and equipment .

Key Responsibilities:

• User Support:
  • Provide remote technical support to end-users, addressing inquiries and resolving issues including but not limited to Office 365, OneDrive, Box, Slack, SharePoint, and transcription software and equipment
  • Assist users with account setup, configuration, and access permissions.
• Troubleshooting:
  • Diagnose and troubleshoot software and hardware issues, ensuring quick and effective problem resolution.
  • Collaborate with software providers to escalate and resolve complex technical issues.
• Training and Documentation:
  • Develop and deliver user training sessions on the effective use of our technology stack.
  • Create and maintain comprehensive documentation for common issues and solutions.
• Collaboration Tools Management:
  • Administer and maintain Slack channels, ensuring proper access, organization, and integration with other tools.
  • Manage SharePoint sites and permissions to facilitate efficient collaboration.
• Software Integration:
  • Ensure seamless integration and functionality between various software applications, including transcription software.
• Security and Compliance:
  • Implement and enforce security best practices for remote users, with a focus on data protection and compliance.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience in technical support roles, preferably in a remote work setting.
• Proficient in troubleshooting issues related to Office 365, OneDrive, Box, Slack, SharePoint.
• Experienced with transcription software and related equipment.
• Strong understanding of remote collaboration tools and their configurations.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a remote team environment.