Patient Care Coordinator or Patient Schedule Coordinator

Job Description

Job Description

Benefits:

• Life Insurance & Disability
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance
• Wellness resources

Benefits/Perks

• Be a part of a progressive clinic dedicated to helping those seeking optimal health, preventive wellness and longevity through functional and root-cause medicine.
• Experience extensive on the job training in cutting edge functional medicine and preventative health.
• A robust benefit plan including PTO for both full-time and part-time roles will be available upon contract negotiations.
• Reap the benefits of receiving an extensive Employee Wellness Program Package including discounted patient care, specialty lab tests, BHRT, nutraceuticals, body composition analysis, procedures such as cutting-edge aesthetics, shockwave treatments, IV vitamin therapy, IV ozone therapy, platelet-rich plasma (PRP) treatments and more to come.
• Guaranteed great work and personal life balance.

Job Summary
Restorative Wellness MD is seeking to fill several open positions for our fast-growing functional medicine practice. We have recently launched our new procedure center, The Longevity Center, and are looking for highly motivated, passionate, customer service driven individuals with a positive attitude towards wellness and overall health. We are seeking Patient Care Coordinators to intake, check-out, and facilitate patient treatment programs and a Patient Schedule Coordinator to manage multiple resource/consult schedules.

• The Patient Care Coordinator, a Medical Assistant based role, will facilitate patient care from intake to education of personalized custom treatment programs.
• The Patient Schedule Coordinator will serve as the first point of contact for our patients with the central roles of providing excellent customer service, ensuring smooth daily operations, and orchestrating accurate patient clinic schedules.

Restorative Wellness MD is a small faith-based private functional medicine practice with a growing procedure center in the Blue Ash Ohio area. Our practice is run with compassionate hearts to help patients reach their optimal health, wellness, and longevity goals.

Responsibilities
Patient Care Coordinator:

• Intake patients by documenting patient vital signs, assisting and verifying that appropriate patient documentation/questionnaires have been completed correctly, and preparing both the patient and physician for the appointment.
• Facilitate customer checkout by helping patients understand their treatment program, billing program, and scheduling their next evaluation.
• Provide additional explanation and education regarding patients treatment plan summary, pharmaceutical grade supplementation plan, physicians recommendations, and follow-up plan.
• Act as a liaison between the Patient and Physician or Lead RN, to clarify any outstanding questions and concerns.
• Appropriately schedule follow-up appointments according to the current follow-up plan ordered by the Physician.
• Understand basic medical note structure and management of patient records, systems, and documentation.
• Organize check-out packets for review and processing by Physician and/or Lead RN.
• Connect patients to the appropriate resource person when rolling into additional services or procedures in The Longevity Center.
• Provide patients with the appropriate educational handouts and supplies when needed.

Patient Schedule Coordinator:

• Answer direct phone calls to the appropriate resource person or department.
• Schedule and monitor multiple patient resource calendars using our designated EMR system.
• Assist patients in person and on the phone promptly and professionally.
• Communicate effectively with patients to confirm appointments and provide necessary information.
• Address patient inquiries and resolve scheduling conflicts in a timely manner.
• Provide clerical support to the administration, clinical, and managerial teams.
• Collaborate with clinical staff to ensure smooth patient care and clinical flow.
• Maintain patient records and update necessary information in electronic medical records system.
• Ensure the reception area & lobby is clean, organized, and presentable.

Qualifications For Both Positions:

• Both positions are in-person positions either full-time or part-time depending on the clinics need to cover for the following business hours: Mon 9a-5p | Tue-Thu 8a-5p | Fri 9a-1p
• Excellent computer literacy & skills are a MUST. We utilize an online EMR system with a supplemental program built in Microsoft Excel and a suite of other tech services for inner office communication and daily business.
• Maintain detailed knowledge of all practice services, pricing, and current marketing promotions.
• Be on time and prepared to work to the highest standard with a positive attitude.
• Greet and welcome patients and visitors with friendly and professional demeanor.
• Familiarity with functional medicine is preferred.
• At least 2 years of customer service and medical office experience is preferred.
• Ability to work collaboratively in a small team-oriented environment.
• Excellent communication skills, both verbal and written.
• Ability to communicate with patients and coworkers with a compassionate, professional, and courteous attitude.
• Attention to detail and ability to be extremely accurate with patient documentation.
• Ability to take constructive feedback
• Must have strong time management and organizational skills with the ability to multi-task.
• Ability to maintain confidentiality of sensitive patient information.
• Ability to be flexible with your time and job duties during clinical hours.
• Be a like-minded individual with the passion to implement full optimization of your own health and the health and wellbeing of others.

Application Details

• Please submit a resume & cover letter on what makes you a great fit for either or both positions.
• We will require candidates to provide contact information with both professional and personal references to contact.
• Background check is required prior to any job offer
• Note: Only qualified candidates will be contacted for the interview process.

Thank you for your interest in joining our team!