Service Delivery Manager - South Region (Cincinnati)

Service Delivery Manager - Cincinnati, OH

Girl Scouts of Western Ohio is shaping the future of girl leadership! Our core strengths are rooted in our agile teams, our innovation, and our belief that learning never stops. Joining Girl Scouts means you will be part of an inclusive team-centric organization where the girls and communities we serve are our top priority. Working at Girl Scouts of Western Ohio allows you to build a meaningful career while you grow personally and professionally! If you would like to empower girls to make the world a better place - you belong at Girl Scouts! Join the movement!

We are seeking a passionate and dynamic Service Delivery Manager to join our South Region team in Cincinnati, Ohio.

The Service Delivery Manager is a full people manager role with direct responsibility for leading, coaching, and holding a team accountable for results that drive girl membership growth and volunteer engagement across Greater Cincinnati. We are seeking a proven people leader with prior experience directly managing staff, driving performance, using data to inform team decisions, and providing ongoing coaching and feedback. The Service Delivery Manager leads a team of approximately 4 staff members and oversees service delivery in up to 10 communities within an assigned Cincinnati-area territory. This role is central to our membership and volunteer strategy and plays a key leadership role in advancing our mission. This position requires comfort being present in the community, including evening and weekend events and the ability to regularly travel throughout the assigned territory. Assigned Territories: Downtown Cincinnati, Harrison, Cheviot, Pleasant Ridge, Sharonville, Blue Ash, Mason, Colerain and Finneytown. Come be a part of our amazing team, work in a beautiful cabin-inspired building and enjoy a flexible hybrid schedule with a blend of community-based, in-office and remote work from home.

ESSENTIAL FUNCTIONS

• Directly manage and lead a team of Recruitment Specialists and Volunteer Experience Specialists, providing clear direction, regular coaching, and accountability for results.
• Own people management responsibilities , including goal setting, performance feedback, annual evaluations, coaching plans, and corrective action when needed.
• Drive membership recruitment and retention outcomes by preparing your team to plan, execute, and track community-specific strategies aligned with council goals.
• Use metrics, data, and dashboards to monitor performance, identify trends, and adjust strategies to ensure productivity targets are consistently met.
• Develop and lead a community engagement strategy across assigned service units, schools, and community partners to expand Girl Scout visibility and participation.
• Model and lead strong collaboration with schools, community organizations, and cross-functional internal teams.
• Provide leadership support for council-wide initiatives such as product programs, program delivery efforts, and strategic projects.
• Support volunteers through guidance, conflict resolution, communication, and recognition to ensure a high-quality Girl Scout experience.
• Represent Girl Scouts of Western Ohio at community events and meetings, including evenings and weekends as needed .

COMPETENCIES

• Leadership
• Project Management
• Team Building
• Judgment & Decision-Making
• Networking
• Relationship Management

SUPERVISORY RESPONSIBILITY:

This position has direct supervisor responsibility, managing a team of up to 6 staff.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position. The days of work are primarily Monday through Friday, but evening work is frequent and occasional weekend work may be required. Hours of work will vary, depending on support required by service units and time of year. Work schedules are flexible but will be approximately 40-45 hours/week.

TRAVEL

This is an “in the field” position requiring regular travel to assigned geographic areas of the council.

REQUIRED EDUCATION AND EXPERIENCE

1. Bachelor's degree or any combination of education, training and experience that demonstrates the ability to perform the duties of the position.
2. Experience managing staff.
3. Experience in recruitment and managing Volunteers.
4. Experience in community development including school partnerships.
5. Proficient in Microsoft Word and Microsoft Excel.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. We value our employees’ time and efforts.

COMPENSATION & BENEFITS
This full-time, exempt position is compensated at $50,500/year and offers a generous health and wellbeing benefits package.

PERKS

• Ability to build your skills and grow your career
• Supportive environment for learning and development.
• Flexibility for work/life balance
• Opportunity for hybrid teleworking arrangement after training period
• Medical, dental, vision, accident, life insurance, and more!
• 401(k)- 100% company match up to 5% salary
• Annual paid Winter Break from December 25th – January 1st
• 12 days of Vacation Paid Time Off & 6 days of Sick Paid Time Off
• A high-achieving and fun team with a casual dress code

Plus, we work to maintain the best environment for our employees where people can learn and grow with the company. We strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.

Our Commitment to Diversity, Equity, Inclusion, and Belonging (DEIB)
We are proud to be an equal opportunity employer dedicated to pursuing and hiring a diverse workforce and are committed to creating an inclusive environment for all. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. GSWO is an EEO/Minority/Female/Disability/Veteran employer.