General Manager - Insurance

Job Description

As the General Manager in Business Banking Insurance, you will be responsible for strategy, business management, customer experience, and controls for the new, digital-led Property & Casualty Insurance agency business supporting our 7M+ small business clients. You will build out and manage a team that is responsible for various aspects of product strategy, measuring and driving key business metrics, as well as ensuring the execution and delivery of the go-to-market approach. This is a dynamic opportunity to work in a fast-paced start-up environment with the ability to influence the future products and services that Chase offers in support of our mission to be the most recommended bank for small businesses.

Job responsibilities

• Shape the evolution of our business strategy for the small business Property & Casualty Insurance agency business
• Define, establish and monitor key business metrics, using data-driven insights to inform decisions and drive growth, profitability, and customer satisfaction.
• Ensure robust risk management and controls, maintaining compliance with regulatory requirements and internal standards.
• Collaborate with agile product, technology, operations, marketing, carrier management team, and field leadership to deliver integrated solutions for our small business clients.
• Champion the voice of the customer, leveraging feedback to enhance products, services, and the overall client experience.
• Foster a culture of innovation and continuous improvement, encouraging experimentation and rapid iteration.
• Develop and design operating procedures, and capabilities in partnership with various teams to drive business results
• Lead, mentor, and manage a team responsible for various aspects of product strategy, customer experience, and business performance.

Required qualifications, capabilities, and skills

• 10+ years of experience in business management, product leadership, or general management roles, ideally within insurance, financial services, and digital platforms.
• Proven track record of building and scaling digital businesses, with strong expertise in customer experience, product development, and go-to-market execution.
• Demonstrated ability to lead and develop high-performing teams in a dynamic, fast-paced environment.
• Strong analytical and strategic thinking skills, with experience using data to drive business decisions and measure outcomes.
• Excellent communication, collaboration, and stakeholder management skills, with the ability to influence at all levels of the organization.
• Ability to prioritize and thrive in a fast-paced environment while maintaining strong relationships with business partners.
• Versatile personality type with high resiliency, a commitment to success, and a willingness to pitch in wherever necessary to get the job done

Preferred qualifications, capabilities, and skills

• MBA or related degree preferred, but not required
• Insurance experience strongly preferred, especially working with insurance agencies

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.