Account representative

Job Title: National Account Representative

Job Description

The primary function of this role is to manage customer-specific requests relating to the inspection and service of fire protection systems. The goal is to continuously grow the revenues of the National Accounts department while maintaining profits, satisfying customer requirements, and staying compliant with required guidelines. This job requires the ability and desire to work in a fast-paced, multi-tasked environment with a focus on customer service, support, quality work performance, and an understanding of the inspection and services provided.

Responsibilities

• Schedule service and inspection of customer sites on demand and set frequencies.

• Perform follow-up as necessary on outstanding work orders.

• Maintain subcontractor relations and negotiate rates as needed.

• Provide phone coverage for assigned accounts as well as overflow.

• Maintain profitable margins on work orders.

• Be the primary customer service contact for assigned accounts.

• Cross-train to perform any job occupation as determined by the company.

• Ensure regular and reliable attendance.

Essential Skills

• High School Diploma or GED.

• 3+ years' experience in a customer service environment.

• Strong customer service skills with the ability to learn new systems and processes.

• Experience with Microsoft Office applications (Word, Excel, PowerPoint).

• Excellent customer service, written, and verbal communication skills.

• Ability to think strategically, make sound decisions, and produce accurate results.

• Ability to build positive working relationships with multiple levels of employees and management.

• Demonstrating integrity, professionalism, and a commitment to company values.

• Excellent organizational skills and the ability to follow-up on tasks and assignments.

• Ability to perform basic business mathematical functions.

• Ability to work with minimal supervision and effectively in a team environment.

• Compliance with all operating policies, procedures, executed Plans, and Programs.

Additional Skills & Qualifications

• Demonstration of a positive attitude.

• Ability and willingness to learn new systems and processes.

Work Environment

The department consists of approximately 25+ employees, including roles similar to this one and billing associates located in a separate building from the main office. The role involves managing about 3-4 accounts with a high volume of calls.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Barberton,OH.

Application Deadline

This position is anticipated to close on Nov 4, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.