Executive Director, Clinical and Operational Improvement

Cleveland Clinic is seeking an experienced and dedicated individual to serve as Executive Director, Clinical and Operational Improvement. This role is responsible for developing and driving operational strategies across the division, supporting the organization’s goal to operate more efficiently and effectively.

At the executive management level, this leader oversees and coordinates the execution of all operations of the Clinical and Operational Improvement Division to ensure efficiency and value. Additionally, this caregiver acts as a strategic partner to the Executive Vice President and Chief Improvement Officer, supporting the development and execution of enterprise strategies.

The Executive Director, Clinical and Operational Improvement provides leadership across administrative and operational functions, promotes effective communication, positive caregiver experience, and process improvement. This caregiver also collaborates with other executives to strengthen the Division’s strategy, financial, data, and change management capabilities, and directly manages the Division’s data and analytics team and related patient support functions, inspiring results through relationship building and diplomacy.

A caregiver in this role works on-site at Cleveland Clinic Main Campus.

A caregiver who excels in this role will:

• Be responsible for maintaining an effective management system for the Division to drive value and achieve strategic objectives.
• Develop and execute strategic plans and roadmaps to advance the Clinical and Operational Improvement vision and priorities.
• Coordinate development, planning, reporting and execution of strategic objectives and key performance indicators for the Division, ensuring alignment, collaboration and ongoing improvement.
• Practice and coach effective Lean problem solving and related practices.
• Maintain a management system to support strategic goals.
• Create and implement plans for Clinical and Operational Improvement.
• Oversee planning, reporting and execution of objectives and KPIs for alignment and improvement.
• Apply and teach Lean problem-solving methods.
• Establish and maintain reporting and communication cadences to foster a culture of improvement, caregiver engagement and collaboration.
• Partner with Division leaders to review financial performance and coordinate resource allocation. Manage budgets, forecasts, contracts and vendor relationships.
• Maintain a management system to support strategic goals.
• Create and implement plans for Clinical and Operational Improvement.
• Oversee planning, reporting and execution of objectives and KPIs for alignment and improvement.
• Apply and teach Lean problem-solving methods.
• Oversee Division administrative, data & analytics, and registries teams, resources and capabilities.
• Keep apprised of national trends in the healthcare and business industries, translating their impact to strategic and operational priorities.
• Stay informed of national healthcare and business trends, as well as quality and patient experience reporting requirements, and communicate their impact on strategic and operational priorities for care.
• Lead special projects and support change management strategy and efforts. Support change management strategies.
• Maintain knowledge of relevant information technology. Analyze data to identify risks and develop mitigation plans.
• Serve as liaison and coordinate activities of the Safety, Quality and Patient Experience Breakout Sessions of the Board of Directors.
• Demonstrate advanced expertise in relevant information technology, thoroughly analyze data to identify potential risks, and develop robust mitigation strategies.
• Act as a liaison and coordinate activities for the Safety, Quality, and Patient Experience Breakout Sessions of the Board of Directors.
• Coordinate resources with executive leadership, department heads and stakeholders.

Minimum qualifications for the ideal future caregiver include:

• Bachelor’s degree
• Master Black Belt or Lean Bronze Certification (demonstrated relevant training and experience may substitute)
• Twelve (12) years of professional experience with seven (7) years progressive leadership in safety, quality, improvement, and/or clinical operations, preferably in a matrixed healthcare environment, hospital or large medical practice setting
• Experience in and understanding of healthcare industry
• Excellent financial planning, project management and people management skills
• Excellent strategic thinking, problem-solving and decision-making abilities
• Proficiency in data analysis, visualization and insight translation
• Demonstrated application and coaching of Lean problem-solving approaches to achieve results
• Outstanding communication (verbal, written, presentation), leadership and stakeholder engagement skills
• Demonstrated experience managing teams, strategic management, and leading change in a complex matrixed environment
• Demonstrated experience in performance improvement, process optimization and partnering with leadership, clinicians and caregivers at all roles and levels to achieve results
• Experience creating and managing a mature operating system to drive strategic and operational results.
• Experience and responsibility for recruitment, budgeting, productivity enhancement, project management and process improvement with strong track record of success

Preferred qualifications for the ideal future caregiver include:

• MBA or master’s degree in a related field

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you:

Physical Requirements:

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to communicate effectively and exchange accurate information
• Ability to travel throughout the health system

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment.

Pay Range

Minimum hourly: $72.70

Maximum hourly: $143.58

The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement.