Loan Ops Indirect Admin I

Build Your Future Here:

Thinking of changing jobs or starting your career at a growing company with an award-winning culture? Well, you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is Working Together. Building Success. and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals.

Peoples Bank is one of the largest 150 banks in the United States with 130 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. We also have Specialty Finance offices in Minnesota, Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation has donated over $8 million to local organizations since its inception in 2003.

We are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank and work:

• American Banker Best Banks to Work For in 2021, 2022, 2023, 2024 and 2025
• Top Workplaces USA national award in 2022, 2023, 2024 and 2025
• Newsweek's America's Best Banks 2023 and 2024
• Newsweek’s America's Greatest Workplaces 2024 and 2025
• Forbes America’s Best Banks 2024 and 2025
• Forbes Best-in-State Banks 2020, 2021 and 2025
• TIME’s America’s Growth Leaders 2026 award winner

At Peoples Bank, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate's life. That's why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs such as student loan and tuition paydown/reimbursement, paid vacation, and holidays, and much more. For full details of our benefits offerings, please visit: peoplesbancorp.com/about-us/find-a-career/

Our associates are each accountable for living the culture and values of the organization. This includes ensuring actions and behaviors create a positive and collaborative work environment, always acting with integrity and professionalism and providing extraordinary customer service. Our goal is for you to be successful; to that end being reliable in terms of ensuring you are at work on time and work your schedule as well as actively pursuing your performance objectives, will be fundamental in your contributing to the teams' success as well as the organization

Job Purpose

This position is responsible for booking and funding indirect loans, adding transfers, and completing loan service requests. Associate will be responsible for providing extraordinary customer service to internal and external customers, answering calls, and researching questions regarding consumer loans serviced by Peoples Bank. Other functions that support the above-mentioned processes will also be the responsibility of the position.

Job Duties

• Book, check back, reconcile and fund indirect loans
• Track indirect loan document exceptions
• Balance loans to general ledger and internal accounts daily
• Answer calls and research questions from internal and external customers
• Add and check back automatic transfers to the core system
• Complete service requests input through Salesforce
• Develop and update written procedures when necessary
• Cross-train with other positions within the Loan Operations department
• Will complete special projects as assigned.

Normal hours are 8:00am to 5:00pm, Monday – Friday, occasional Saturdays 8:00am-12:00pm

Education, Experience and Job Skills

• High School Diploma or GED required, Associate’s degree preferred.
• At least one year of banking experience preferred.
• Ability to work in a fast-paced environment with a high degree of accuracy and close attention to detail
• Basic knowledge of Microsoft Word and Excel
• Basic knowledge of accounting principles as they relate to making or correcting account and/or GL entries
• Excellent verbal and written communication skills
• Ability to prioritize and effectively manage time to meet deadlines
• Positive and professional attitude in an open, team environment
• Experience with IBS Insight and/or Meridian Link is preferred but not required

Basic Qualifications:

• High School diploma or GED required.

Equal Opportunity Employer M/F/Disabled/Vet;
If you are unable to complete this application due to a disability, contact [email protected] to ask for an accommodation, alternative application process, or other inquiries.