Inside Sales/Customer Service

Customer Support & Inside Sales Specialist
Eastlake, OH | Full-Time | On-Site | $65,000/year

Are you an experienced customer service professional with a knack for sales and order management? Join a precision manufacturing team in Eastlake and play a key role in supporting our customers while helping our operations run smoothly. This is an on-site, full-time position Monday through Friday, 8:00 AM – 5:00 PM.

Role Overview:
As a Customer Support & Inside Sales Specialist, you’ll act as a bridge between our customers and internal teams, managing orders, addressing inquiries, and ensuring timely delivery. You’ll work closely with Sales, Purchasing, Manufacturing, Quality, and Engineering to keep our operations aligned with customer expectations.

What You’ll Be Doing:

• Process and manage customer orders accurately in our ERP system

• Coordinate shipments, packing lists, and shipping documentation

• Communicate proactively with customers to address questions and updates

• Support Purchasing and Sales teams to meet delivery and service goals

• Assist with quotes, reporting, and customer portal management

• Collaborate across departments to maintain high standards of service

What Success Looks Like:

• Orders and shipments are accurate and timely

• Customers are satisfied and well-informed

• Sales and delivery commitments are consistently met

• Strong attention to detail and responsiveness in daily tasks

Who We’re Looking For:

• Minimum of 5 years’ experience in inside sales, customer service, or administrative support within a manufacturing environment

• Proficient in ERP systems (E2 experience preferred)

• Experience with ISO 9001 or AS9100 standards is a plus

• Excellent communication, organization, and multitasking abilities

• Customer-focused mindset with the ability to prioritize tasks effectively

Why You’ll Love This Role:

• Be part of a stable, growing precision manufacturing company

• Competitive salary of $65,000 plus benefits

• Collaborative and team-oriented environment

• Direct impact on customer experience and operational success

Benefits Include:

• 401(k) with matching

• Health, dental, and vision coverage

• Paid time off

Bring your experience and dedication to a company where your work directly contributes to customer satisfaction and operational excellence.