Customer Service Representative (remote)
Job Description
Responsibilities:
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements and skills
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
Recommended Jobs
Sales Associate- Part Time
Be part of an iconic story. TOMMY HILFIGER is one of the world’s most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985. Originally established in New …
Snow & Ice Management (plowing, shoveling, salting, ect)
Bella's Lawn & Landscape is a Toledo Landscape Contractor providing full-service residential and commercial landscaping services. We are located in Toledo and extend our services to Maumee, Perrysbur…
Community Care Coordinator
Community Health Coordinator JOB SUMMARY : The Community Health Coordinator is responsible for recruiting, enrolling, and supporting pregnant and up to 12 months postpartum clients. Th…
Service Senior Master Technician
Job Summary: Donley Ford of Ashland is seeking a highly skilled and experienced Service Senior Master Technician to join our team in Ashland, Ohio. This individual will be responsible for performing a…
Network and Security Engineer
We are a leading IT Managed Service Provider serving small and mid-sized businesses in Cleveland, Ohio and beyond. We deliver Managed IT Services, IT Support, and Consulting to organizations that rely…
Tutor, SAT Full Test (Remote), 50/hr-60/hr
The Association of Test Preparation, Admissions, and Private Tutoring is searching for a Senior SAT or ACT Tutor for online assignments with one of our awesome chapters! Position: SAT & ACT Full…
Event Coordinator
Company: Smart Choice Baths & Smart Choice Windows Compensation: $16 - $18/hr (Depending on Experience) + Uncapped Commission & Bonuses Job Type: Part-Time / Full-Time / Weekend Availabili…
Registered Nurse
Encompass Health Corporation is seeking dedicated and compassionate Registered Nurses to join our diverse team. Our facilities span inpatient rehabilitation hospitals and home health agencies, providi…
1st Shift Industrial HVAC Tech (35-38 An Hour)
Job Title: HVAC Maintenance Tech Job Description We are seeking a skilled Maintenance Engineer to join our team. The ideal candidate will plan and execute scheduled maintenance, respond to equi…
Entry Level Architectural Designer
Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of …