MSP Helpdesk Technician

Job Description

Job Description

We are an Ohio-based MSP company specializing in comprehensive IT services for enterprises of all sizes. From desktop to server, network, and telecommunications solutions, we're trusted partners dedicated to helping businesses achieve their goals while optimizing IT investments and minimizing costs.

The Role:

Join our team as an MSP Helpdesk Technician, where you’ll be the first point of support for our clients. In this role, you’ll provide onsite service, assist with service team projects, cover support tickets, and occasionally help with larger projects.

We’re looking for someone who is career-driven, eager to grow their skills, and motivated to become a Subject Matter Expert in the future. If you’re passionate about IT and want to make an impact for both our clients and community, we’d love to hear from you.

Responsibilities:

• Respond to client requests via phone, email, or in-person for help with hardware, software, networking, servers, and related technologies.

• Handle common IT tasks such as password resets and new user setups.

• Support business applications (e.g., ERP, email).

• Troubleshoot issues with Windows, Microsoft Office, networks, VoIP, internet, and peripherals (printers, scanners, etc.).

• Assist with backups, antivirus, web filtering, and spam filtering.

• Provide end-user training for frequent support needs.

• Travel to client sites when on-site support is required.

Qualifications:

• 2+ years of IT support experience

• Familiar with M365 administration, backup tools, and VoIP systems

• Experience with computer setup and imaging

• Basic knowledge of IT systems, networks, and software (Microsoft 365, Active Directory, Windows, macOS, Linux)

• Associate’s or Technical degree in IT (Bachelor’s degree preferred)

HR Information:

• $55k annually, depending on experience

• Medical, Dental, Vision benefits

• Life and Disability Insurance

• 401K with up to 4% match

• Paid Vacation and Personal Time Off

• Fuel Stipend for local travel

• Professional Development Training Program

• Full-time, in Office (8:30 AM to 5:30 PM, M-F)