Control coordinator

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Scope of Position

The Ohio State University is committed to enhancing the quality of care provided to patients and staff. The Support Analyst position for Medical Center Security Access Control Lock Shop, functions to support and manage the technology-based systems, resources, and services required to maintain a proper working environment. The Support Analyst will also provide a broad-based support for hardware, software, production operations, and customer support. This also including but not limited to system maintenance, user-support, and training throughout the Medical Center and other hospital occupied properties.

Duties And Responsibilities

60% of time – Electronic Access Control and Systems Management

Works with the multiple system users and area access approvers to process the daily access requests through the internal access request ticket system. This operation includes but is not limited to: updating cardholder access profiles by adding, removing, and configuring access expirations, creating and updating access levels, processing daily employee termination reports, processing monthly access group audits. This position also includes alarm testing and programming as part of the hardware install certification process for all construction projects requiring access control hardware components, and systems troubleshooting as part of the hardware repair process. Communicates other official business matters to the Access Control Manager, and other Security Managers as needed.

20% of time - Maintenance Tasks

Works to maintain the integrity of all hardware and software as well as the proper operation of all systems, including but not limited to support, and services required for maintaining a proper working environment. Including installation of hardware and/or software as well as trouble-shooting, scheduling and performing routine maintenance and installing, maintaining, servicing key cores, Best card readers, Matrix, Genetec, Wireless Card Readers and Electronic Keybox devices as well as any other equipment related to the securing of the facility, and serve as a liaison with users. Will attend vendor provided training sessions as necessary, and will provide general support to the Medical Center Security operation when necessary.

15% of time - Technical Support

Works with the multiple system users including the Facilities Services personnel and outside vendors to repair and educate individuals on the correct operation and maintenance of system functions. Will work to resolve problems and identify needs while providing and suggesting methods of departmental improvements and customer satisfaction.

5% of time - Other Departmental Functions

Works to perform other duties as necessary.

Minimum Qualifications

• For Hire: High School Diploma or GED certification and general computer experience, electronic or technical training, including at least one-year experience working with access control systems.
• One-year police or security experience in a healthcare setting desired.
• Demonstrated ability to work in a team environment.
• Knowledge of Local, State and Federal statutes as they apply to the job requirements
• Excellent communication skills, both verbal and written.
• Familiarity with personal computing including word-processing, spreadsheets, and data analysis desired.
  
  

Ongoing

Demonstrate competency in position requirements. Maintain currency in regulatory requirements related to the position. Demonstrate knowledge of and adherence to the Medical Center’s and Department’s policies and procedures.

(Check Those That Apply)

Not Applicable: Non-patient care title

X

Adolescents (14 - 17 years)

Neonates (0 - 6 months)

Adults (18 - 64 years)

Children (7 months - 13 years)

Geriatrics (65 + years)

Job Relationships

Supervisory Responsibility: Participates in identifying staffing needs, participates in developing work schedules and assignments, provides feedback on performance, arranges for training, and assists the managerial staff with other departmental functions as needed.

Contacts: University Police/Fire Officials, Hospital Staff, Administrators, patients, visitors, vendors and contractors, State Inspectors, and State and Federal law enforcement agencies.

Responsible to : Badging and Access Control Manager and Assistant Director

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Thank you for your interest in working at Ohio State.

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.