Retail Store Assistant Manager II
- Assist in the daily planning, prioritizing and supervising of employees; refer staff issues or concerns to the appropriate individual to be addressed in a timely and productive manner.
- Train, direct and monitor store activities and operations to drive revenue growth and ensure monthly sales, payroll and production budgets are met; develop and execute actions plans to correct shortfalls if unavoidable.
- Ensure that staff members adhere to production guidelines in stocking, cleaning, maintaining sales floor, rotation, intake/sorting, salvage and quality of goods processed. Also, donated and used goods are processed appropriately from the time received through stocking on the sales floor.
- Assist customers and donors in a timely and courteous manner while giving quality customer service and keeping good customer relations.
- Ensure that sales transactions are rung up and reported accurately, that all moneys are collected, counted, and deposited securely.
- Maintain records of store operations; complete all reports and information requested by management in a timely fashion, with a high degree of accuracy.
- Secure facility, donations, and store merchandising by implementing loss prevention and store security measures.
- Ensure that the store and surrounding premises are kept clean and free of safety hazards.
- Uphold safe work practices in support of a safety culture through awareness and observation; participate in training and provide training and education to employees of safety requirements; reports any potential hazards or accidents.
- Maintain the stability and favorable community reputation for the store and organization by complying with all legal and other regulatory local, state and federal agency requirements.
- Secure facility, donations, and store merchandise by implementing loss prevention and store security measures.
- Pursue professional career development through continuing education and training opportunities.
- Promote positive teamwork among co-workers
- Adhere to all company personnel policies and procedures; assist all store personnel in understanding and following policies and procedures.
- Act as Retail Store Manager or Assistant Manager in employee's absence at any location including managing the store budget and expenses.
- Perform administrative tasks including safety, report submission, ordering of supplies, check-in and close-out procedures, and cash management in Retail Store Manager's absence.
- Perform other duties as assigned, including being on call to cover any other location as needed.
- Excellent written, verbal and interpersonal communication skills; time management skills are required.
- Demonstrate ability to lead staff; to work with a diverse public.
- Knowledge of retail operations, sales, community and customer relations.
- Knowledge of computer technology, including cash register and POS systems, and computer programs (Word, Excel), social media and email.
- Ability to use physical exertion such as prolonged periods of standing, walking, recurring bending, reaching and climbing; ability to lift up to 50 lbs. consistently.
- Valid Driver's license with good driving record and proof of current auto insurance required every six months.
- Ability to travel to any of the 7 Retail stores within GWLCO territory and cover any shift as needed.
- 3 years retail management experience required.
- High School Diploma or GED
- Associate's Degree in Business, Retail, Merchandising, Marketing or a related field preferred.
- Significant experience in the field may be considered in lieu of a degree
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