Customer Solutions Associate

Customer Solutions Associate (Contract) The Opportunity This role serves as a primary contact for customers, focusing on the delivery of an exceptional service experience within the Order to Cash process. Based in Solon, OH, you will manage order efficiency, communication, and logistical optimization. This is a temporary contract position through a third-party staffing partner, supporting a global food and beverage leader.

The Role You will drive customer satisfaction by ensuring on-time and in-full (OTIF) deliveries while reducing waste throughout the supply chain. Key duties include:

• Monitoring open orders daily to resolve demand capture failures within defined SLAs.

• Collaborating with customers and business partners to clear blocked orders.

• Optimizing order payloads for logistical efficiency.

• Managing order fulfillment issues, such as out-of-stock scenarios or delivery delays, by proposing direct resolutions to the customer.

• Resolving billing discrepancies in coordination with the billing department.

• Participating in continuous excellence operational review meetings to improve internal processes.

Qualifications Candidates should possess a technical aptitude for data and a proactive approach to problem-solving.

• Education: High School Diploma required; Undergraduate degree preferred.

• Experience: 1–2 years of Supply Chain experience (Order Management, Distribution, or Planning) is preferred.

• Technical Skills: Proficiency in Microsoft Office is essential. You must have experience handling large data sets using Excel functions like VLOOKUPs and Pivot Tables.

• Systems: Familiarity with SAP and Power BI is preferred.

• Communication: Professional written and verbal communication skills are necessary for frequent stakeholder and customer interaction.

Work Structure

• Location: Solon, OH. This role follows a hybrid model, requiring on-site presence Tuesday, Wednesday, and Thursday, with the option to work remotely on Monday and Friday.

• Schedule: Full-time (40 hours per week) with shifts typically starting between 7:00 AM and 9:00 AM.

• Flexibility: A willingness to work various shifts according to customer time zones or 7-day operations is required.

salary: $26 - $28.15 per hour
shift: First
work hours: 7:30 AM - 4 PM
education: High School

Responsibilities

PRIMARY RESPONSIBILITIES:
Manage Customer Service:
• Drives customer satisfaction by consistently delivering high quality service
• Consistently strive to achieve on-time and in-full deliveries (OTIF) to meet customer expectations
• Identify and resolve demand capture failures within defined Service Level Agreement (SLA)
Order Filter:
• Regularly monitor open orders according to the Daily Activity Schedule and ensure adherence to
the tasks and cadence
• Work with customers and business partners to clear blocked orders within SLA.
• Optimize orders for logistical efficiency (e.g. maximizes payload)
Order Fulfillment:
• Contact customer when required due to Out of Stock or Stock Allocation issues
• Collaborate with Order Fulfillment team to resolve issues preventing
• Contact the customer to propose a resolution if issues are identified after the delivery note, due to
transportation or warehousing concerns (such as appointment scheduling, delivery delay, or
picking issues).

SkillsBusiness solutions
QualificationsYears of experience: 2 yearsExperience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.