Customer Marketing & Retention Specialist

About the Role

Joyce is hiring a Family & Friends Campaign Specialist to grow repeat business and referrals from our previous customers through an established rewards program. You’ll be both customer-focused and creative , managing segmented outreach, email campaigns, outbound calling, customer follow-up, and special events. You’ll also lead showroom sales and help analyze results to improve performance. Serve as the primary point of contact and trusted representative for our existing customers.

Compensation

$45,000 Base Salary with Bonus Incentives

$60,000- $65,000 in Total Compensation

What You’ll Do

• Segment previous-customer lists and manage campaign workflows
• Create, schedule, and improve email/text campaigns (offers, events, rewards reminders)
• Call customers to re-engage, set appointments, and drive referrals
• Track earned referral rewards and coordinate timely reward delivery/communications to customers (confirmation, fulfillment, and follow-up).
• Oversee calling agents (lists, scripts, coaching, tracking outcomes)
• Assist with service issue coordination to protect customer loyalty
• Lead showroom sales and customer special events
• Track and report campaign performance (appointments, referrals, conversion, revenue impact)

Requirements

What We’re Looking For

• 2+ years in email marketing, customer marketing, retention, or campaign management
• Strong customer communication skills (phone + written)
• Comfortable working with customer lists, segmentation, and reporting
• Organized, proactive, and able to juggle multiple priorities
• Bonus: experience managing calling teams, events, or showroom/retail sales

Benefits

Why Joyce

• Established referral and rewards program with real customer impact
• A role that blends marketing, customer experience, and sales support
• Opportunity to own campaigns end-to-end and drive measurable growth
• Benefits
• Health, Dental, Vision Insurance
• 401k with 25% company match (no cap)
• Vacation and PTO included
• Employee Discount for home improvement services
• Employee referral bonus