Patient Care Coordinator (Pharmacy Call Center)

Patient Care Coordinator (Pharmacy Call Center) Location Avon Lake, OH :

Due to our rapid company growth, Discount Drug Mart is seeking multiple full-time, day shift, Patient Care Coordinators at our at our Closed Door Pharmacy Contact Center located in Avon Lake, OH.

We are seeking individuals with excellent customer service skills.

*NO NIGHTS, WEEKENDS, OR HOLIDAYS !*

The duties carried out includes:

• Performs order entry of prescriptions into the required pharmacy database
• Answering incoming phone calls and assist in contacting doctors and patients via fax or phone
• Completes third party insurance forms and other paperwork
• Checks in orders received from Discount Drug Mart and other vendors
• Follows Discount Drug Mart Contact Center etiquette when speaking with patients, customers, prescribers, and fellow employees
• Provides store support and trains new users on PioneerRx pharmacy software

Education, Experience, and Qualifications

• Must be 18 years of age or older
• Possess a high school diploma or equivalent.
• Successful passing of both an Ohio Bureau of Criminal Identification and Investigation (BCI&I) criminal records check and a Federal Bureau of Investigation (FBI) criminal records check
• Successfully register with the State Board of Pharmacy
• Pharmacy Technician Experience a plus

All positions must successfully pass a pre-employment Background Check, Drug Screen and FBI/BCI Fingerprint Background Check. The FBI/BIC test may cost as much as $60 but candidates will be reimbursed with the results are received and the hiring process is completed.

Knowledge, Skills, and Abilities

• Excellent verbal and written communication skills required
• Demonstrate working knowledge and proficiency in the practices related to this position.
• Proficient interpersonal skills and the ability to interact well with all employee levels.

We offer an excellent benefits package, which includes:

• Medical, Dental & Vision Insurance
• Weekly Pay
• Company Paid Life Insurance
• Short-term disability
• 401(k) Plan with 5% match
• Employee Stock Ownership Plan (ESOP)
• Paid Vacation / Paid Holidays
• Employee Store Discounts

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• Are you willing to consent to a background check and drug screen?

Work Location: In person