User Support Specialist
Job Description
Job Description
Job Title: Remote User Support Specialist
Hourly Pay: $21 - $26/hour
Summary:
We’re hiring a Remote User Support Specialist to assist customers from the comfort of your home. In this role, you’ll help users navigate our tools, answer questions, and troubleshoot common issues by email, chat, or support tickets. You’ll play a key role in making sure people have a smooth and positive experience. If you’re friendly, tech-comfortable, and enjoy solving problems, this is a great fit.
Job Responsibilities:
- Respond to user questions through chat, email, and ticketing systems in a timely, professional manner
- Assist with basic technical issues like password resets, login problems, or feature walkthroughs
- Update support logs and document frequently asked questions for reference
- Help maintain and improve user-facing help content, including FAQs and tutorials
- Share insights and recurring issues with product or engineering teams to improve services
- Follow up with users to ensure their issues are fully resolved and they’re satisfied
Qualifications:
Excellent written communication and interpersonal skills
Comfortable using basic digital tools and web-based software
Patient, detail-oriented, and able to explain technical steps clearly
Organized, dependable, and good at multitasking
- Experience in support, administration, or customer-facing roles is preferred but not required
Perks & Benefits:
Pay: $21 - $26 per hour
Fully remote with flexible scheduling
Paid onboarding and training
Friendly, helpful support team
Clear career growth into senior roles or specialized support functions
Recommended Jobs
Clinical Research Manager, UC Cancer Center, Biospecimen Shared Resource
Current UC employees must apply internally via SuccessFactors Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to 53,235 s…
Manager, Turbine and Generator Services
Job Description Job Description Structural Integrity Associates, Inc. (SIA) is seeking a Manager for the Turbine and Generator services group to coordinate, develop, and implement innovative solu…
QC Technician- 1st shift
Perform on-line inspections on component and finished product audits. Tests and inspects products at various stages of production process and compiles statistical data (location specific) to determine…
Program Assistant - Veteran Services, Veterans Haven - Full-Time
Job Description Job Description Description: Program Assistant Veteran Services, Veterans Haven Full-Time $20.00/Hour Schedule: Determined on a case-by-case basis; Some evenings and w…
ServiceNow Software Developer IV
For over half a decade, Hudson Manpower has been a trusted partner in delivering specialized talent and technology solutions across IT, Energy, and Engineering industries worldwide. We work closely w…
Experience Heartfelt Care in Vibrant Columbus, Ohio!
Registered Nurse - Intensive Care - ICU - Travel - (ICU RN) In Columbus, the heart of Ohio's grace, A travel nurse will find their own space. Join a team that’s driven, where care runs deep, With …
Server
Our Core Values: Be Real. Do Good. Walk Together. Job Description: We are looking for high energy team members who are passionate about preparing and delivering high quality food in a fun and positiv…
Join the Heartbeat of Geneva's Emergency Care Team!
RN Emergency Room job in Geneva, OH Join Geneva's vibrant emergency care team and immerse yourself in a city renowned for its stunning lakeside views and rich cultural tapestry! As a travel nurse, yo…
Dishwasher (Part-time)
Make a difference in the lives of others while personally thriving! Join Bridge Senior Living – a certified Great Place to Work! Now Hiring! What you can expect as a Dishwasher with us: …