Collections Specialist I

Job Description

Job Description

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for an Collections Specialist for our Columbus, Ohio location.

As a Kimball Midwest associate, you will experience why we have been recognized as one of the Top Workplaces in Columbus Thirteen years in a row! Our sales revenue growth is dynamic, increasing from $1 million in 1983 to over $500 million today. Throughout all our growth we have kept the family owned and operated culture alive. At Kimball Midwest, you are a name and not a number and we pride ourselves on our unique culture.

Responsibilities

• Responsible for the maintenance of customer accounts through proactive collection activity and account research.
• Responsible for Tier I Inbound Calls into the Credit & Collections Department Contact Center through any of multiple channels, including voice, text, social media, the Customer or the Sales Rep portals, and iMessage’s.
• Responsible for following up with Customers and Sales Representatives within 12 hours of phone or email request.
• Support company growth objectives through effective job performance and communication skills.

Qualifications

• High School diploma/GED required.
• B2B collections experience is preferred
• Strong communication skills, multi-lingual preferred, with sales representatives, customers, vendors, coworkers, supervisors, and managers in written and verbal form.
• Must be willing to work in an environment that requires 100% phone-based customer interaction.
• A minimum of one year of customer interaction or customer support experience is strongly preferred, either by phone or face-to-face.
• Proficiency with essential computer functions, including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment, is strongly preferred.
• A working knowledge of Microsoft Excel.
• Significant computer literacy—specifically Microsoft Office.
• Ability to problem solve and work independently effectively.
• Handling confidential information and using discretion while performing job tasks.
• Requires an individual who is dependable (i.e., reports to work daily, barring any unforeseen circumstances).

Additional Information

This is a Monday- Friday role. The shifts are 8 hours with a rotating schedule between the hours of 8:00am-6:00pm.

We offer a benefits package that includes health, dental and vision insurance, company sponsored life, optional life and disability insurance, Health Savings Accounts and Flexible Spending Accounts, a 401(k) plus match, Tuition Assistance, Paid Parental Leave, Paid Time Off (PTO), a Dress for your Day dress code and paid holidays.

Kimball Midwest is an equal opportunity employer that is committed to a program of recruitment of females, minority group members, individuals with disabilities, qualifying veterans and any other classification that is protected by federal, state, or local law.

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