Client First Center Advocate POST NUMBER: 436317
Job Posting: Client First Center Advocate I
Location: Fairfield, OH
Job Summary:
We are seeking a dedicated and customer-focused Client First Center Advocate I to join our team. In this role, you will engage with customers through various service channels, including phone, email, social media, and online chat. As a representative of our financial institution, you will ensure a positive customer experience by addressing inquiries, resolving issues, and identifying sales opportunities.
Key Responsibilities:
Respond to customer inquiries regarding bank products and services via phone and digital channels.
Identify and refer sales opportunities to appropriate sales associates.
Stay up-to-date on products, services, policies, and procedures.
Resolve customer inquiries related to loan products.
Conduct account research to address customer issues and provide accurate resolutions.
Process customer account transactions and maintenance requests with precision.
Strive for first-contact resolution of customer inquiries and concerns.
Escalate complex customer requests when necessary.
Qualifications:
High school diploma or GED required.
Proven experience in providing exceptional customer service.
Strong problem-solving and communication skills.
Ability to work efficiently in a fast-paced environment.
Remote Work Requirements:
Meet minimum performance standards and complete assignments on time.
Maintain availability during designated business hours.
Reside within 60 miles of Fairfield, OH,
Have a designated, distraction-free work environment at home.
Ensure dependent care is arranged during working hours.
Access to high-speed internet that meets performance requirements.
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