D34 District Manager

Books A Million
Canton, OH
Job Description: The District Managers is accountable for leading multiple stores to excel in the delivery of customer service and sales. They must be able to develop and motivate a team of General Managers to be successful at the store level. They must routinely complete store visits to ensure brand consistency across all units. The District Managers is a key player on the Operations team and report directly to their assigned Regional Vice President.

Roles and Responsibilities

  • Reviews operational reports and records to monitor stores’ sales and profitability, manages payroll budgets, and ensures adherence to Company policies and procedures.
  • Conducts regular store visits to ensure proper merchandising and marketing of products, compliance with the Company’s standards for store safety and presentation, appropriate personnel practices, and overall maintenance of stores.
  • Supervises, coaches, develops, and motivates General Managers to achieve or exceed expected results.
  • Recruits and hires qualified managers to meet the district’s needs.
  • Identifies talent among managers and develops a succession plan for the district.
  • Ensures excellent customer service by providing feedback and training to prevent escalation of issues.
  • In partnership with Human Resources, conducts investigations and resolves employee relations issues within the district
  • Uses knowledge and discretion in hiring decisions and terminations in consultation with the Regional Vice President and/or Human Resources
  • Participates in the administration of company policies and developing long range goals and objectives
  • Helps resolve issues affecting stores’ service, efficiency, and productivity
  • Ensures proper communication channels exist between stores and home office.
  • Performs other duties as assigned.

Skills and Competencies:

  • Strong leadership skills
  • Ability to manage and develop a team
  • Excellent verbal and written communication skills
  • Demonstrated problem solving abilities
  • Computer proficiency with MS Office

Qualifications and Education Requirements:

  • Bachelor’s Degree in Business Administration, Management or similar program required. MBA preferred.
  • At least five years of leadership experience in a retail setting. Experience in overseeing multiple retail locations preferred.
  • Valid driver’s license.
  • Ability to travel up to 75% of the time.
  • Must be 21 years or older.

Physical and Environmental Requirements

  • Must be able to sit at a computer or desk for extended periods of time.
  • Must be able to use hands/arms to operate keyboard, telephone and for repetitive motion activities.
  • Must be able to lift objects up to 25 lbs. with or without assistance.
  • Must be able to communicate using speech, sight, and sound with or without assistive device.
  • Must be able to stand, walk, stoop or crouch while performing daily activities of the job.
Posted 2025-09-20

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