Field Service Salesforce Administrator

Job Description

Job Description

Kinetico is hiring a Field Service Salesforce Administrator to join our IT team in Newbury, OH.

Purpose: The Field Service Salesforce Administrator is responsible for optimizing and managing Salesforce Field Service Lightning (FSL) and ServiceMax to improve operational efficiency and user experience. This role involves close collaboration with business units to gather requirements, translating needs into scalable Salesforce solutions, and ensuring successful adoption across teams.

Key Areas of Responsibilities:

1. Oversee the configuration and performance of Salesforce Field Service Lightning (FSL), ServiceMax and related components, ensuring it effectively supports operational goals and drives continuous process improvement.
2. Configures and maintains workflows, permission sets, and user roles to ensure Salesforce solutions are tailored to evolving organizational requirements and security standards.
3. Develops a deep understanding of the supported business functions to ensure system configurations and recommendations align with operational goals.
4. Administers user accounts, resolves issues, and provides reliable technical support to ensure uninterrupted system usage and user productivity.
5. Monitors system health, troubleshoot performance issues, and implement regular maintenance and updates to maximize platform stability and uptime.
6. Designs and customizes intuitive screen layouts that streamline workflows, improve navigation, and promote efficient data entry and retrieval.
7. Builds and maintains dynamic reports and dashboards that provide stakeholders with timely, actionable insights to inform decision-making.
8. Leverages Salesforce Digital Engagement tools to streamline communication, enhance service delivery, and improve the overall customer experience.

Provides comprehensive training and ongoing guidance to users at all levels, fostering confident and efficient use of the Salesforce platform.

Key Performance Indicators:

• Regular feedback from business units regarding the effectiveness and usability of Field Service Lightning (FSL) in meeting their operational needs.
• Timely and successful completion of projects aligned with business unit requirements and expectations.
• Prompt resolution and closure of support tickets, with a focus on minimizing downtime and disruptions.
• Precision and completeness in documenting business processes, with adherence to standards within the Field Service environment.

Job Knowledge, Skills, and Experience :

• Bachelor’s degree in Information Technology.
• 5+ years’ experience with Salesforce Field Service Lightning (FSL).
• 5+ years' experience with ServiceMax
• Salesforce Administrator Certification, preferred.
• Proficient in Digital Engagement, workflows, permission sets, user management, screen layouts, reporting, and dashboards.
• Fluent in English and Spanish preferred.
• Understanding of automation tools (Process Builder or Flow).
• Knowledge of Agile project management practices a plus.
• Excellent problem-solving skills with a proactive approach to identifying and resolving issues.
• Strong communication and collaboration skills.
• Ability to manage multiple products and priorities in a fast-paced environment.

Organizational Context

The Salesforce Administrator reports to the VP Information Technology and assists with Salesforce problem evaluation and resolution. Collaborates with business units across internal functions.