Warehouse CSR

Job Description

Job Description

Description:

Warehouse Customer Service Representative

A company’s people and culture are the true advantage that can’t easily be replicated by its competitors. As a Customer Service Representative with Taylor Warehouse, your role is central to our business and to the operation of a safe, quality 169-year-old business. Your work both facilities our business and keeps the employees in the warehouse moving accurately and effectively.

This position is located in West Chester, OH

Warehouse Customer Service Representative Responsibilities:

· Process day-to-day order entry for multiple accounts, including a paper verification check on any manually entered, altered, or reprocessed orders.

· Task, commit, and release outbound orders.

· Assist Warehouse Associates with inventory compliance during order fulfillment.

· Process, scan, and file the inbound/outbound paperwork.

· Verify and correct all billing charges per assigned accounts.

· Maintain direct communication with customers, including follow-up confirmation on all order requests, changes, discrepancies, returns, unidentified freight, and customer compliance.

· Respond to all customer calls, complaints, and emails.

· Demonstrate knowledge of the CAPA system and manage customer complaints and quality.

· Report food safety and quality issues to the appropriate person when identified.

Warehouse Customer Service Representative Qualifications:

• High school diploma or equivalent
• Good customer service skills; clear speaking voice, good listening skills, ability to clearly communicate with customers, empathy, ability to be persuasive and good follow-up ability
• Computer literate with proficiency in Microsoft Office products and the ability to learn dedicated warehouse software
• Ability to calculate figures and amounts
• Ability to handle multiple competing deadlines at once and make quick decisions

Work Environment/Physical Demands:

This position requires work in a warehouse environment with loud noises and changing/challenging climates (hot/cold based on the season). You must be able to bend, grasp, kneel, stand, walk, and lift up to 50 lbs. Much of the time, this position will be sedentary computer-based work, requiring the ability to use the computer, the phone and sit for long periods of time.