Customer Service Representative
Direct Reports: N/A
FLSA Status: Non- Exempt (Eligible for OT)
Employment Type: Full time
Position Overview : Deliver a best-in-class, customer-centric experience with every customer interaction across every channel, provide quotes, process orders, and answer customer question with accuracy in a timely manner. Essential Job Functions:
- Deliver a best-in-class, customer-centric experience with every customer interaction across every channel (calls, emails, chat, text).
- Communicate clearly and professionally in both verbal and written formats.
- Demonstrate a positive, empathetic, and professional demeanor toward all customers and colleagues.
- Maintain ownership of all assigned cases through full resolution, ensuring a one-touch experience whenever possible.
- Accurately process quotes, orders, general inquiries, and other requests using ERP and CRM systems.
- Follow all established workflows and work instructions to ensure consistency and compliance.
- Meet or exceed Customer Experience performance metrics, including SLA compliance, response time, quality, and order accuracy.
- Partner with Customer Success Managers, Sales, Supply Chain, Production, and Quality to resolve customer inquiries and deliver seamless service.
- Communicate clearly and professionally with internal teams to ensure customer needs are met in full and on time.
- Escalate complex or unresolved cases promptly to the Lead or Manager, Customer Experience, for support.
- Demonstrate a command of product and industry knowledge when assisting with questions, providing guidance and choices to our customers.
- Understand and effectively use applicable technology as required by the business, including ERP, Salesforce, Microsoft Outlook, Excel, Word, and Smartsheet.
- Up-sell and cross-sell products, offering alternatives to customers when appropriate.
- Other duties as assigned
Qualifications:
Education & Certifications: High school diploma or Equivalent through Associate’s Degree or higher preferred, but not required
Experience: 1-3+ year(s) customer service experience preferred, Intermediate or higher skill level in Microsoft Outlook, Excel, and Word, Experience in business software – ERP, order entry software, CRM preferably Salesforce
Key Competencies: Performs well under pressure, Technophile, Team-Oriented, Listening, Problem-Solving, Time Management, Flexible, Highly Organized, Detail-Oriented, Reliable, Highly Engaged, Professional Communication (written & verbal), Coachable, Empathetic
Physical Requirements: Long periods of sitting or standing at an individual workstation, heavy computer work.
Working Conditions: Daily work in a temperature-controlled office environment, heavy computer work, must be able to stand/sit for the duration of the workday
EEO Statement: National Safety Apparel provides equal employment opportunities for all persons regardless of race, color, religion, sex, national origin, handicap, disability, ancestry, age, veteran status, marital status, sexual orientation or any other protected group status as defined by law.
Recommended Jobs
Pharmacy Tech I
Job Responsibilities: Fills patient prescriptions at various workstations, including packaging, staging, returns, receiving, cycle filling, and machine packaging. Prepares medications by measur…
Quick Service Technician
Quick Service Technician Join our team! Perform hands-on service on Honda & Acura vehicles in a positive, team-focused shop. Company Profile Located in Marysville, we are a dedicated vehicle…
Real Estate Sales Representative
Job Description Job Description We are looking for real estate sales agents - new and experienced! I'm the broker and co-owner of Century 21DeAnna Realty , a fast-growing company in the Cleve…
Lot Technicians at Kings Kia
NOW HIRING: FULL-TIME AUTOMOTIVE LOT TECHNICIAN Kings Kia – 9600 Kings Automall Road, Cincinnati, OH 45249 No Sundays. No Late Nights. Just a Great Job with Great People. Are you ready to kickstart…
Clinical / Counselling Psychologist
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each emplo…
Assistant Production Operator (REQ797)
Assistant Production Operator - Starting Wage is $19.00 per hour + up to 1.50 s/d! Greenville, OH How can you make a difference at your job and can have the opportunity to grow? Join the Gre…
MAR JPO Systems Engineer SME Wright Patterson AFB
Overview At Credence, we support our clients’ mission-critical needs, powered by technology. We provide cutting-edge solutions, including AI/ML, enterprise modernization, and advanced intelligence…
Account Executive I
Shenandoah Telecommunications Company (“Shentel”) specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural …
Facility Maintenance Technician
Our Company: SpecialtyRx is a leading Long-Term Care pharmacy providing high-quality pharmaceutical services to long-term care facilities and assisted living communities. At SpecialtyRx, we pride ou…
Project Sales Representative - HVAC (Maumee)
New location with Upward Mobility! This Jobot Job is hosted by: Garrett Mathison Are you a fit? Easy Apply now by clicking the Apply button and sending us your resume. Salary: $25 - $30 per h…