Account Service Representative
Do you thrive in a fast-paced team-oriented setting?
Would you describe yourself as proactive, persuasive, and disciplined?The Account Service Representative (ASR) plays a vital role in our operation’s structure. As a third-party logistics provider (3PL), R2 Logistics provides shipping solutions for manufacturing customers nationwide. ASR’s ensure seamless communication from order entry to freight delivery, allowing us to provide the highest level of customer service.
Responsibilities:
- Data Entry – Accurately entering customer orders into the transportation management system; accounting for changes in linehaul costs, fuel surcharges, and customer requirements
- Tracking Shipments – Communicating via phone and email with contracted carriers to record their locations
- Problem Resolution – Proactively investigating issues that arise in transit, assessing their impact on delivery times, and working with team members to provide solutions to ensure on-time delivery
- Schedule management – Creating pickup and delivery appointments via phone and email; informing team members of any scheduling conflicts
- A proactive approach to problem-solving
- Effective and persuasive communication skills
- Ability to provide outstanding customer service when faced with a challenge
- Excellent follow-up skills, with a keen eye for details
- Ability to multitask and produce results in a time-sensitive setting
- Energetic and positive attitude
- Medical/Dental/Vision/Life insurance
- Paid holidays, vacation, and sick time
- 401K with company match
- Competitive compensation
- Full-cycle training (industry & position)
- Competitive base salary
- Opportunity for internal career advancement
Recommended Jobs
Program Coordinator
Job Description Job Description Description: About Forward Health: Forward Health is a mission-driven behavioral health organization dedicated to supporting individuals on their path to recov…
Busser
Bender's Tavern Canton's Oldest and Finest Restaurant is seeking a Busser for Friday and Saturday nights. Great opportunity to make extra cash on the weekends! Great Clientele plus hourly pay + tips!…
Child Behavior Specialist - LSW (Sign-on Bonus)
Job Description Job Description Description: Welcome to Positive Leaps, where diversity, inclusion, and equity are a cornerstone of our business. As a minority woman-owned company, we are commit…
School Psych - Bucyrus, Ohio
Job Description Job Description Bachelor's or Master's degree in School Psychology, active School Psychologist license and minimum 1+ years School Psychologist experience required. Applicants who…
Lead Supervisor
Coach is seeking a Lead Supervisor in Columbus, OH to drive sales and lead a team in a dynamic retail environment. The role involves overseeing store operations, ensuring brand standards, and enhancin…
Account Representative - State Farm Agent Team Member
Job Description Job Description Position Overview Do you have aspirations to run your own business? If so, you may want to consider working in the office of Robert Donahue - State Farm Agent. …
Regional Sales Manager - Calibration
Job Description Job Description POSITION SUMMARY This Regional Sales Manager will be a driven, competitive, talented, organized, technically savvy, and motivated self-starter. Sales team membe…
Floor Technician
Job Description Job Description Job description We are looking for a hardworking and motivated Floor Technician to join our team. While we are willing to provide training to the right candidate,…
Collier Care LLc
Job Description Job Description Benefits/Perks Flexible Scheduling Competitive Compensation Careers Advancement Job Summary We are seeking a Caregiver to join our team. In this …
Urgent Care Veterinarian - Cincinnati, OH - #7999
Urgent Care Veterinarian - Cincinnati, OH - #7999 Do you enjoy the excitement of urgent care, but not the long overnight hours? Are you looking for a boost in income while maintaining a flexible sch…