UI/UX Designer
- Lead discovery and design workshops to understand users, journeys, pain points, and business goals
- Conduct and synthesize user research (interviews, surveys, usability testing) and translate insights into design recommendations
- Create personas, user journeys, service blueprints/flows, and information architecture artifacts
- Produce wireframes, prototypes, and high-fidelity UI designs, iterating based on feedback and testing results
- Define and maintain design systems / UI standards (components, patterns, accessibility) to ensure consistency at scale
- Partner with Product and Engineering to translate requirements into interaction design, acceptance criteria, and feasible build plans
- Provide clear design-to-development handoff (specs, assets, annotations) and support implementation reviews to ensure fidelity
- Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management.
- Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes.
- Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
- 5+ years of UI/UX design for web and/or mobile products
- Experience delivering in Agile teams and collaborating with Product Managers and Engineers (including offshore/onshore teams)
- Proficiency with industry tools (e.g., Figma,mural) for wireframes, prototypes, and design systems
- Working knowledge of accessibility (e.g., WCAG) and responsive design best practices
- Strong portfolio demonstrating end-to-end design work
- Limited immigration sponsorship may be available
- Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
- Analytical/ Decision Making Responsibilities
- Analytical ability to manage multiple projects and prioritize tasks into manageable work products
- Can operate independently or with minimum supervision
- Excellent Written and Communication Skills
- Ability to deliver technical demonstrations
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