Remote Customer Experience Support Specialist
Role Overview
We are seeking client-centered, dedicated individuals who enjoy assisting others and managing multiple tasks. You will support clients by coordinating reservations and related services such as lodging, activities, transportation, and event-based arrangements.
This is well suited for individuals who communicate clearly, stay organized, and are comfortable working independently in a remote environment while collaborating with a team.
Key Responsibilities
- Assist clients with organizing and coordinating personalized plans
- Research, compare, and confirm reservation options using approved systems
- Provide accurate information and thoughtful recommendations based on client preferences and budget
- Communicate professionally and clearly with clients through email, phone, and messaging platforms
- Manage updates, changes, and service-related concerns in a timely manner
- Maintain detailed and accurate client records and documentation
- Participate in training, meetings, and professional development
What We Offer
- Fully remote
- Flexible scheduling
- Ongoing training
- Access to incentive programs and special perks
- Supportive and collaborative team
Required Qualifications
- Legal eligibility to work (citizenship in the United States, United Kingdom, Mexico, Australia, or Spain)
- Strong English communication skills
- Smartphone with internet access (computer is also recommended)
- Strong organizational and customer service skills
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