Assistant Communications Director 911 COMMUNICATIONS (1)

Requirements

Job Description

Comments From This Job Announcement

Summary:


Performs complex technical work supervising and participating in the work of emergency communications personnel, under the general supervision of the 911 Director, which falls under the Office of the Sheriff.


Essential Functions and Responsibilities include:


Serves as second in command within the division; assists in coordinating day-to-day operations of 911 center, including its personnel, equipment, and scheduling.


Manages day-to-day minor personnel issues, consisting of coaching sessions, investigations, performance evaluations, and other written documentation.


Analyzes and disseminates daily requests for statistical data for all Public Safety agencies.


Oversee departmental training, quality assurance program, and maintain comprehensive training and certification records.


Performs the duties of a Telecommunicator as needed and responds to the 911 center during major incidents to assist with high call volume situations, and assists in the EOC as assigned


The responsibilities and duties outlined above are intended to provide a general outline and summary of this role. It is not intended to be an exhaustive or comprehensive list of duties and responsibilities. Additional tasks may be assigned as needed, with or without notice, to meet the needs of the department and county.


Education & Experience:


High school diploma or GED and 6 or more years experience working with telecommunications and supervising, or equivalent combination of education and experience.


Knowledge, Skills, and Abilities:


Thorough knowledge of the methods of operating the communications system


Comprehensive knowledge of radio and teletype procedures


Thorough knowledge of the geography of the County and the location of important buildings and landmarks


Ability to type at a reasonable rate of speed


Ability to speak distinctly


Ability to operate a variety of communications equipment


Ability to solve problems within the scope of responsibility


Ability to deal courteously with the public under stressful conditions


Ability to plan and supervise the work of dispatchers


Ability to establish and maintain effective working relationships with associates, outside agencies and the general public.


Work Environment / Physical Requirements:


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.


Work requires the occasional exertion of up to 25 pounds of force


Work regularly requires speaking or hearing and using hands to finger, handle or feel and occasionally requires standing, walking, sitting, stooping, kneeling, crouching or crawling, reaching with hands and arms, pushing or pulling and repetitive motions


Vocal communication is required for expressing or exchanging ideas by means of the spoken word


Hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound


Work requires preparing and analyzing written or computer data


Work is generally in a moderately noisy location (e.g. business office, light traffic)


License & Certifications:


Must possess or obtain and maintain the following certifications:


Telecommunicator I Certification through NC Sheriffs Standards


Communications Supervisor Certification though APCO


Communications Training Officer Certification though APCO


Division of Criminal Information Certification though NCSBI


CPR Certification


Emergency Medical Dispatch Certification through IAED


Emergency Fire Dispatch Certification through IAED


Terminal Agency Coordinator Certification through NCSBI


Valid drivers license with insurable driving record


Work Location:


This role must work from the location identified at the time of hire, with work travel required as needed. Any change of work location, even on a short-term or interim basis, must be reviewed by the Supervisor, Sheriff, or designee for approval.


Additional information:


Individuals hired must be able to perform essential duties satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.


Cleveland County provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

How to apply for this job:

Click the ' checkbox ' next to this job announcement then click the ' Apply & Continue ' button.

$29.29/hr.-$38.08/hr. **Compensation will be based on experience**

Salary Range

[email protected]

Contact Email

Full-Time

Job Type

911 COMMUNICATIONS

Job Category

02/17/2026

Posted

03/03/2026

Deadline