Office manager / volunteer coordinator

Job Title: Medical Front Office Manager / Volunteer Coordinator – Nonprofit Healthcare
Organization: Health Partners Free Clinic
Location: Troy, Ohio
Job Type: Full-Time (32–40 hours per week)
Pay: $18 – $24 per hour, Depending on Qualifications (DOQ)

About Health Partners Free Clinic

Health Partners Free Clinic is a nonprofit healthcare organization providing free, high-quality medical care to uninsured and underinsured residents of Miami County, Ohio. Our compassionate, team-based staff serves vulnerable populations with dignity and respect, ensuring that everyone has access to essential healthcare, regardless of ability to pay.

We are seeking a Medical Front Office Manager / Volunteer Coordinator who brings empathy, flexibility, and excellent organizational skills to our dynamic clinic environment. This role is ideal for someone passionate about community health and nonprofit service who thrives in a collaborative, mission-driven setting.

Position Overview

The Medical Front Office Manager / Volunteer Coordinator is responsible for managing front office operations, supporting clinic workflow, and coordinating the volunteers who help us deliver care.

This individual will oversee patient scheduling and EHR management, and lead volunteer recruitment, training, and engagement. The right candidate will work closely with the leadership team to accomplish operational and strategic goals established by the Board of Directors.

Key Responsibilities

Medical Front Office Management

• Oversee front office operations to ensure smooth patient flow and a welcoming environment.
• Greet and assist patients with empathy and professionalism.
• Answer phone calls, schedule appointments, and manage patient inquiries.
• Maintain accurate records in the Electronic Health Record (EHR) system.
• Coordinate with clinical staff to ensure efficient communication and scheduling.
• Uphold patient confidentiality in accordance with HIPAA standards.
• Support leadership in implementing process improvements and reporting clinic metrics.
• Contribute to achieving organizational and strategic goals.

Volunteer Coordination

• Recruit, train, and supervise volunteers for clinical, administrative, and outreach support.
• Develop volunteer schedules and ensure adequate coverage for clinic operations.
• Foster a culture of appreciation and recognition for volunteers.
• Maintain up-to-date volunteer records
• Communicate regularly with volunteers through meetings, newsletters, and events.
• Collaborate with leadership to identify new volunteer roles and opportunities for engagement.

Qualifications

• Associate degree preferred (or equivalent combination of education and experience).
• Experience in medical office administration, healthcare coordination, or volunteer management preferred.
• Strong communication, interpersonal, and organizational skills.
• Ability to multitask and adapt to changing priorities.
• Compassion for underserved and vulnerable populations.
• Proficiency with Microsoft Office Suite and electronic health record systems.

Compensation & Benefits

• Pay Range: $18 – $24 per hour (depending on qualifications and experience)
• Paid Time Off (PTO)
• Flexible work environment
• No nights, weekends, or holidays
• Supportive, team-oriented culture focused on work-life balance

Work Environment

Health Partners Free Clinic fosters a collaborative, inclusive, and mission-centered culture. Staff members work together to meet patient needs while maintaining a positive, respectful, and adaptable workplace.

This position involves direct patient and volunteer interaction and requires professionalism, empathy, and a commitment to our mission of compassionate care.

Schedule

• 32–40 hours per week
• No evenings, weekends, or holidays

How to Apply:
Submit your resume and a brief cover letter describing your qualifications and interest in working with underserved populations to [email protected].

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Flexible schedule
• Paid time off

Work Location: In person