Case Management Representative l
DNA Diagnostics Center is the world leader in DNA relationship testing, processing over one million DNA samples from customers all over the world. Our broad portfolio of products includes our Paternity, Immigration, and other DNA Relationship services for consumers, government agencies, healthcare providers, and legal professionals; PeekabooTM Early Gender DNA Test for expecting mothers; SpermCheck fertility and vasectomy test; and Pets & Vets DNA testing for breeders and pet enthusiasts. Our corporate headquarters, including our DNA testing laboratory, is based in Fairfield, OH in the greater Cincinnati Area. DDC is part of Eurofins, a global scientific company with over 800 laboratories in 50 countries and more than 50,000 employees.
In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.
Job Description
Case Management Representatives ensures the accurate intake, processing, and management of DNA testing cases, maintaining compliance with chain-of-custody requirements and client expectations. Representatives are responsible for opening samples, comparing information, addressing concerns, solving problems, and entering client data correctly into the Laboratory Information System to ensure that every case is successfully completed. Case Management Representatives must have excellent data entry skills, be detail oriented, and organized. This position plays a vital role in ensuring timely process of samples, from receipt to final reporting.
Essential Duties & Responsibilities
- Process and verify incoming sample packages, ensuring chain of custody and package integrity
- Accurately input and audit patient and contract information into the Laboratory Information System (LIS).
- Manage case assignments, track progress, and determine case resolution and closure.
- Identifies complete and partial cases, following established procedures for processing.
- Prepare and send final reports, chain-of-custody documents, and affidavits in a timely manner.
- Input partial billing information
- Coordinating and providing service that is timely, effective, efficient, equitable, and client-centered
- Meet or exceed productivity targets, ensuring timely case processing and resolution.
- Prepare Affidavits
- Notarize case documents as required (limited).
- Collaborate with internal departments, including Laboratory Operations and Customer Service, to facilitate case resolution.
- Attend team meetings and training sessions to stay updated on policies and procedures.
- Other duties as assigned or become evident
Qualifications
- One (1) to two (2) years previous data entry experience preferred
- High School diploma/GED required
- Ability to prioritize workload and meet production goals in a high-volume environment.
- Computer literacy in Microsoft Office and typing skills are required
- Strong ability to multi-task while maintaining accuracy and compliance.
- Strong problem-solving skills and ability to escalate issues effectively.
- Knowledge of record-keeping and chain-of-custody protocols is a plus.
- Self-motivated and the ability to work with minimal supervision; must also be able to work as part of a team.
- Ability to manage multiple tasks and remain flexible to changing priorities
- Ability to maintain strict confidentiality of sensitive client information.
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer.
- Communicating with others to exchange information.
- Must be able to lift up to 15 pounds at a time.
- Manual dexterity to handle, label, and file samples and paperwork.
- Standing, walking, stooping, and kneeling to accomplish tasks and transport samples from accessioning area to Laboratory.
Additional Information
Schedule:
- Monday-Friday 9:00am-5:30pm
What we offer:
- Excellent full time benefits including comprehensive medical coverage, dental, and vision options
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
Eurofins USA Clinical Diagnostics is a Disabled and Veteran Equal Employment Opportunity employer.
Recommended Jobs
Medical Assistant
Job Description Job Description Benefits/Perks Competitive Compensation Great Work Environment Career Advancement Opportunities Job Summary We are seeking a Medical Assistant to…
Employee Benefits Producer
Job Description Job Description Description We are seeking an energetic, driven and disciplined individual to join our Employee Benefits sales team. This role will give you the opportunity to wo…
Project Manager
Job Description Job Description Purpose: Provide inside support, project management and sales development for the Room Acoustics and Home Markets and the outside sales force. Essential Job Re…
Radiology | Rad Tech
Travel Radiologic Technologist (Rad Tech) Job – Elyria, Ohio Advance your healthcare career as a Travel Radiologic Technologist (Rad Tech) in Elyria, Ohio (zip code 44035). This 13-week travel assi…
DINING SERVICES DIRECTOR II
Job Description Job Description Position Title: DINING SERVICES DIRECTOR II Salary: $65,000 Other Forms of Compensation: Bonus + Benefits Driven by our passion in the pursuit of ho…
Director of Marketing & Communications
Job Description Job Description The Dawes Arboretum is actively recruiting a Director of Marketing & Communications to join the organization’s Leadership Team. This role will be responsible for t…
Concessions Food Runner, Progressive Field
The opportunity Delaware North Sportservice is hiring seasonal Food Runners to join our team at Progressive Field in Cleveland, Ohio. As a Runner, you will be responsible for transporting food a…
Membership Sales Associate
Job Description Job Description Benefits: Complimentary Sauna Sessions Employee discounts Flexible schedule Training & development Wellness resources Are you passionate about he…
Beauty Advisor - Flex
Job ID: 270751 Store Name/Number: OH-Levis Commons (1320) Address: 2110 Levis Commons Blvd Space 1155, Perrysburg, OH 43551, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full T…
RN Field Staff - Home Health (PRN)
It's fun to work in a company where people truly BELIEVE in what they're doing! Our intention is to have employees who are passionate about making their personal mission statement come to life each…