Assistant Sales Manager

About Milan Laser Hair Removal

Milan Laser Hair Removal is one of the nation’s premier laser hair removal providers. That’s because we only use top of the line lasers, and all our treatments are performed by licensed medical professionals. Additionally, we guarantee our clients results for life with our exclusive Unlimited Package™. With 400+ locations throughout 38+ states and plans to expand into a national brand, this is a very exciting time to join the Milan Team!

Status: Full-Time

Position Summary:

With our continued growth and success, we are excited to hire an experienced, full-time Assistant Sales Manager to assist in leading our dynamic team in Cleveland (Rocky River), OH. As the Assistant Sales Manager, you will engage with clients one-on-one to deliver outstanding consultation excellence by understanding their unique needs and crafting personalized dream packages. Collaborate on financing options to ensure accessibility to services. Work alongside clinic leadership to achieve sales Key Performance Indicators (KPIs) and streamline administrative processes, enhancing the overall client experience.

Additionally, the Assistant Sales Manager will lead the team in day-to-day operations during the absence of the clinic manager, ensuring high standards of customer service and a world-class experience for every client.

Responsibilities:

Drive Sales:

• Accountable for achieving all sales KPIs within the clinic by delivering an exceptional client experience that fosters loyalty and satisfaction.
• Conduct thorough and personalized consultations with new clients to understand their needs and preferences, ensuring that their journey begins positively.
• Collaborate closely with the team to use best practices to effectively engage current clients, driving sales through tailored recommendations and add-on services.
• Focus on building lasting relationships that not only meet but exceed the expectations of clients at every touchpoint.

Operational Duties:

• Schedule and confirm appointments, communicate with clients, maintain and update client records, field incoming calls, and support medical staff with treatment room upkeep.
• Perform opening and closing duties, and process client financial transactions

Other Duties:

• Performs additional tasks, duties, and responsibilities as needed or assigned by leadership to support departmental and organizational objectives

Requirements:

• High school diploma or equivalent (e.g., GED) required
• Minimum of one year of any work experience required
• Experience in a commission driven and/or sales environment driving world class experiences for every client preferred
• Exceptional communication skills, both written and verbal required
• Ability to work independently required
• Works well in a team environment required
• Ability to maintain highly confidential information required
• Ability to use a computer and sales software required
• Willingness to work 40 hours per week, including weekends and evenings as needed by the business required

Benefits Include:

• Medical, dental, vision, disability and life insurance within 30 days
• Paid time off starting immediately
• 7 paid holidays a year
• 401k retirement plan with vested employer match
• Career advancement opportunities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.

Equal Opportunity Employer