Assistant Manager (Retail) - Common Threads

Job Description

Job Description

If you’re a customer service rockstar who thrives on teamwork, building culture, and driving results, we want to meet you. Part-time and full-time work available.

Position Summary

The Assistant Manager is a key member of the store leadership team, responsible for supporting staff, training, merchandising and production while delivering exceptional customer service. This role requires a strong understanding of the missions of Common Threads and Building Hope in the City and plays a critical part in driving store success by fostering a positive team environment and leading by example.

General Responsibilities

• Accomplish management objectives through collaborative teamwork
• Responsible for accomplishing the opening or closing checklist, including:
  • Open and close the store reliably and on time
  • Perform Cash open and close procedures accurately
  • Help to ensure cleanliness and organization of sales floor in all areas
  • Follow ADA and Fire Code processes in relation to the sales floor
• Assist with checkout and proper Point of Sale operations (PoS)
• Demonstrate and provide outstanding customer service to shoppers, donors, volunteers, and fellow staff members
• Be a communication liaison regarding sales and other pertinent information for the cashiers both via Slack and in person
• Be a part of the onboarding and ongoing training processes for staff, as needed.
• Verify that store metrics are being met
• Help cover the responsibilities of other Assistant Managers and Leads when they are away
• Support the Store Manager in the merchandising and management of floor space to maximize revenue potential while maintaining safety and brand guidelines
• Encourage, motivate, and correct team members in appropriate ways that reflect the character and values of Common Threads and Building Hope in the City
• Support and enforce company policies and procedures
• Use approved messaging platforms to communicate to others across the organization in a regular and consistent rhythm
• Attend and contribute to store lead team meetings, monthly all staff meetings, and quarterly leadership team meetings
• Be flexible in the event of call offs, working with available staff to ensure department and store responsibilities are covered
• Collaborate with the leadership team when the Store Manager is unavailable to make decisions regarding scheduling, training, merchandising, and disciplinary actions
• Actively work in production and on register alongside other team members

Key Skills and Qualifications

• Passion for excellent internal and external customer service
• Strong interpersonal skills; able to relate positively and effectively with staff, guests, donors, and volunteers
• Expert at checkout and POS systems
• Self-directed and self-motivated; able to work independently
• Ability to effectively delegate and manage responsibilities
• Strong communication skills, both written and verbal
• Self-motivated with good time management skills
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Excel); Google Workspace applications (Drive, Docs, Sheets); and team communication platforms, specifically Slack

Physical and Other Requirements

• Ability to commute to and from store location
• Flexible availability, including some evenings and weekends
• Able to stand on feet and work for several hours without sitting
• Able to walk, twist, push, and lift at least 40 pounds
• Ability to pass a background check
• Authorized to work in the U.S. for any employer
• NOTE: Sometimes production areas can be dusty due to indoor/outdoor traffic and nature of donated items and cleaning. Sometimes working in an outdoor or warehouse environment for short periods is required.

Compensation and Benefits

• Starting at $18/hr, commensurate with experience
• Retirement plan with employer match up to 3%
• PTO accrual begins on start date
• Employer-sponsored health benefits after 30 days (30+ hours/wk) and voluntary supplemental life benefits (20+hrs/wk)
• Bonus compensation plans
• Professional development opportunities