Data Entry Supervisor
- Work Ethic/Integrity - must possess intrinsic drive to excel coupled with values in line with company philosophy
- Leadership - ability to lead project teams to deadlines, while maintaining strong team orientation
- Relational - ability to build relationships with business unit management and become “trusted advisor”
- Strategy and Planning - ability to think ahead, plan and manage time efficiently
- Problem Solving - ability to analyze causes and solve problems at both a strategic and functional level
- Team Oriented - ability to work effectively and collaboratively with all team members Essential Job Functions (include the following):
- Ensure high service standards are met for both internal and external customers
- Work closely with the leadership team to maintain a culture of engagement and opportunity and cultivate a mindset of continuous improvement among all team members
- Hire, manage, train, evaluate, coach, and schedule Data Entry Technician staff to ensure adequate coverage for workflow; manage performance to achieve objectives of department
- Assign work volume appropriate to each Data Entry tech's duties and monitor both productivity and accuracy
- Manage, monitor, and redirect resources for data entry workflow as needed
- Serve as subject matter expert for QS1 and Docutrack in order to provide assistance and analysis to department
- Work with leadership team to help streamline new facility setup and onboarding
- Ensure that all workflow guidelines are followed by staff and contractual deadlines are met; work collaboratively with account management team
- Continuously review and evaluate current system and workflow processes for enhancements/upgrades that will best support changing needs and projected growth of operations.
- Work collaboratively with other supervisors/functional areas to keep work flowing smoothly and efficiently
- In coordination with Director of Operations, develop/conduct regularly scheduled performance evaluations.
- Lead by example in all areas of role and model the non-negotiable attributes: positive attitude, dependability, commitment, productivity, efficiency and exemplary customer service
- Other essential functions and duties may be assigned as needed
- High School Diploma or GED required; Bachelor's Degree in related field preferred
- Pharmacy Technician license/certification/registration (per state requirements); National Certification preferred (PTCB)
- 5+ years of related experience (advanced degree may substitute for experience)
- Advanced computer skills; pharmacy operations system experience required
- Ability to work independently and deliver to deadlines
- Ability to solve problems with minimal direction
- Great attention to detail and accuracy
- Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
- Quality minded; motivated to seek out errors, inquire about inaccuracies and resolve as appropriate
- Ability to work flexible hours
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