Digital Solutions Lead- Vice President

Job Description

Guiding automation, elevating digital learning and inspiring innovation is at the heart of this impactful learning role. This is a great opportunity to lead by example and unlock your leadership potential.

As a Digital Solutions Automation & Quality Leader in Learning and Development, you will enhance global learning operations through automation and quality strategies. You will work with teams to improve efficiency, manage digital tools, and lead initiatives for continuous improvement. This position is vital for empowering partners and ensuring our learning solutions are effective and scalable. By using emerging technologies, you'll help create a transformative learning environment that promotes continuous improvement in digital learning.

Job Responsibilities

• Lead the automation specialists by example, troubleshooting automation and system conflicts while fostering skill growth and refinement.
• Serve as the product owner for learning operations automation technologies, overseeing global scalability, process control documentation, field readiness for technology upgrades, and automation workflow process agility.
• Implement a continuous improvement mindset by regularly assessing and refining Digital Solutions tools, aligning quality standards, and developing scalable automation strategies based on reporting trends, user feedback, industry developments, and organizational needs.
• Lead change initiatives that advance automation and quality operating enhancements, ensuring seamless transitions and high adoption rates across the organization.
• Consult with technology and infrastructure partners to ensure alignment of hardware, operating environments, and cybersecurity controls.
• Engage with learning partners to understand and document emerging operational refinement needs.
• Conduct research on alternatives and recommend actionable options, focusing on streamlining operational workflows, implementing risk controls, innovating learning tools, and enhancing value-added quality metrics.
• Create strategies and lead initiatives to expand the use of automation technology and quality tools.
• Stay current with industry trends in automation and quality, particularly in digital operations development, quality validation, effective use of accessibility tools, and measurement and evaluation practices.

Required qualifications, capabilities and skills

• Previous experience leading technology / automation specialists, with a proven ability to mentor teams, resolve system conflicts, and drive scalable solutions in digital learning environments.
• Bachelor’s degree in Digital automation tools, Accessibility tools, Learning Technologies or Quality Controls.
• Working knowledge of HCM Learn functionality, Git/Bitbucket, IntelliJ, Cucumber/Gherkins, Jira, JDK, Maven, and AI tools such as LLMs (ChatGPT),
• 8 years of experience running & troubleshooting production environment BOT automation in an operational team required.
• Strong project management skills demonstrated by balancing multiple projects through agility, quality, controls / risk management, scalability, MVP task completion and business impact of deliverables
• Ability to build effective partnerships, openness to multiple perspectives, and ability to work both independently and collaboratively to achieve outcomes
• Ability to lead, identify, learn, and troubleshoot new tools, platforms, and production processes

Preferred qualifications, capabilities and skills

• Experience researching, evaluating, and prototyping emerging technologies/approaches and consult on potential application in learning (BOT automation, AI, Jira, Oracle HCM, & VR, AR, XR applications)
• Strong knowledge of tableau reporting tools, reporting design techniques, and data feeds
• Experience designing, developing, and troubleshooting robotic templates

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.