Oracle HCM Tech Lead - Project Delivery Specialist
- Lead Tier 2/3 application support for Oracle HCM Cloud (e.g., Global HR, Core HR, Absence, Benefits, Talent, Recruiting, Security; Payroll if in scope).
- Own incident management: triage, prioritization, stakeholder communication, escalation, and SLA adherence. Drive problem management: root cause analysis, recurring issue elimination, defect backlog management, and knowledge base development.
- Govern change management: configuration controls, approvals, release impact assessment, regression testing coordination, and deployment readiness.
- Oversee Oracle quarterly updates: review release notes, identify impacts, plan testing, and coordinate remediation.
- Manage functional configuration areas (e.g., business processes, workflows/approvals, eligibility rules, fast formulas where applicable, security roles, data validations).
- Coordinate security administration: role-based access, segregation of duties (SoD), audit evidence, and access reviews. Partner with HR, Payroll, Finance, and IT to ensure data quality and process integrity (hire-to-retire, time-off, benefits events, talent cycles).
- Monitor and support integrations (inbound/outbound), including error handling and reconciliation (e.g., identity management, benefits carriers, payroll interfaces, ERP/finance, reporting/analytics).
- Lead/manage vendor support cases with Oracle and third parties; ensure timely resolution and clear documentation.
- Produce operational artifacts: runbooks, support playbooks, SOPs, monitoring dashboards, and control documentation.
- Mentor and manage support analysts; define on-call/coverage models and ensure consistent support quality.
- Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management
- Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes
- 5+ yrs experience supporting Oracle HCM Cloud in a production environment with responsibility for incident/problem/change practices.
- Strong understanding of HCM business processes and ability to translate policy into configuration and support outcomes.
- Experience leading a support team or acting as a functional lead in an AMS (application managed services) or internal support model.
- Familiarity with testing practices (smoke/regression/UAT) and environment coordination.
- Strong stakeholder management, communication, and escalation judgment. Limited immigration sponsorship may be available
- Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
- Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
- Hybrid Role - 2 days on-site
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