IT Service Desk Consultant

One of our government-sector clients is seeking an IT Service Desk consultant. During the interview process with ODPS staff, the proposed consultant must demonstrate the technical and functional competence required for the assigned project responsibilities. The consultant's experience must be clearly documented and made available for review and verification. Any proposed resource who is unable to demonstrate the required technical or functional expertise may be rejected, which could result in the Offeror's proposal being deemed non-compliant.

IT Service Desk Consultant
Location: 1970 West Broad Street, Columbus, OH
Long Term

Responsibilities:

• Help IT automate and implement new technology to assist with keeping the desktop environment current and running optimally.
• Understanding of Desktop Support and Services.
• Understanding of Active Directory and AD Toolsets, ADUC, user authentication and authorization, and identity and access management.
• Uses creativity and innovation to automate and streamline processes and procedures.
• Understands customer support, likes to work with people and can ensure that the customer is satisfied.
• Ability to troubleshoot in a high-level systematic way. Ability to identify symptoms and research the cause. Understands the process to test and put changes in production.
• Understanding of basic Networking principles, including network troubleshooting for connectivity issues, DHCP, DNS, use of tools like PING, NSLOOKUP, and NETSTAT
• Ability and experience to work with SCCM version 2012. Ability to show others how to use the tools like SCCM.
• Ability to script with PowerShell 3.0 or above. Scripting abilities should include validation, editing, input and output, including automation to production systems, specifically Active Directory.
• Ability to learn new tools (Varonis) to clean up and audit unstructured data (user data) and Active Directory and NTFS permissions.

Additional Requirements:

• Strong communication/ leadership skills.
• Strong influence, collaboration, and negotiation experience.
• Ability to collaborate with supporting resources across business and/or functional lines.
• Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
• Have the ability to work independently and as part of a team, and the ability to manage time and resources to meet assigned deadlines.
• Have a strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
• Have excellent organizational skills, proven analytical, planning, problem-solving, and decision-making skills.
• Must be knowledgeable in the English language/speak clearly and understandably using the English language.

Desired Skills:

• 10+ years of troubleshooting and technical support experience.
• 5+ years of experience administering and supporting Active Directory, including tools such as Active Directory Users and Computers (ADUC).
• 4+ years of experience with SCCM (Microsoft System Center Configuration Manager) or similar SMS-based endpoint management tools.
• 4+ years of customer service and end-user support experience.
• 4+ years of experience with network troubleshooting and diagnostics, including PING, NETSTAT, DHCP, DNS, and NSLOOKUP.
• Strong knowledge of Windows desktop operating systems, hardware, software installation, and system maintenance.

Highly Desired:

• Experience with PowerShell 3.0 scripting for automation and administration tasks.
• Certifications A+ series.
• Certifications A+ series.