Automotive Customer Service Assistant

Job Description

Job Description

Joseph Automotive has been selling and servicing vehicles in the Cincinnati, Northern Kentucky, Columbus, and Dayton Ohio areas for many years. Now we have grown to be one of Cincinnati's largest dealership groups. Today, this dealership remains a family-owned and operated business. Over the years, our dealership has earned top recognition as one of the best Cincinnati Volkswagen dealerships.

Joseph Volkswagen has an opening for a Qualified Customer Service Assistant. You will be one of the friendly faces that interacts with our loyal customer base. This position requires a customer first mindset and the ability to work in a fast-paced environment. This is a perfect job for someone looking for career advancement opportunities once a profound understanding of Automotive Service and Parts operations occurs.

Responsibilities Include but Not Limited To:

• Greet customers as they arrive for service and maintenance needs for their vehicle.
• Properly prepare vehicles for Technician Service / Repairs:
  • Vacuum driver’s front carpet / driver’s front seat.
  • Insert paper floor mat to prevent Technician dirty footprints.
  • Place plastic seat cover over driver’s seat.
  • Clean windshield inside and out.
  • Perform car wash / hand dry vehicle (with provided towels or water blade).
  • Park vehicle and initial the repair order that cleaning process was performed.
• Check in with customers who are waiting at the dealership. Ask them if they would like any coffee, water, or a snack. Also ask if they would like an update on their vehicle. If so, work with the Service Advisor responsible for getting the update to the customer.
• Escort the customer to their completed vehicle. Engage with the customer and thank them for their business and remove the seat protector / paper floor mat in front of them. Let the customer know that their vehicle was cleaned prior to them receiving it.
• Make outbound phone calls for special order parts arrivals / service scheduling.
• Make outbound phone calls for customer satisfaction purposes post service completion.

Benefits Include but Not Limited To:

• Medical and Dental
• 401K Plan
• Monthly Bonus Opportunity
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Health and wellness
• Discounts on products and services

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.