Field Service Specialist
American Battery Solutions Inc.
Ohio
Job Summary: The Field Service Specialist is responsible for building strong customer relationships, achieving excellent customer satisfaction levels, and growth of the American Battery Solutions (ABS) customer service portfolio. This role will be responsible for traveling to client locations and supporting ABS customers. The Field Service Specialist provides technical direction and assistance to customers on the use of the ABS product lines; serves as an expert in Company technology and/or applies a working knowledge of multiple technologies and may involve supporting customers at multiple sites. Responsibilities:
- Ensure customer satisfaction with product performance and field service activities.
- Troubleshooting, testing, repairing and servicing technical equipment at client sites.
- Providing service and customer support during field visits.
- Diagnosing errors or technical problems and determining proper solutions.
- Advising/Instructing the customer on how to use the equipment.
- Building relationships with customers.
- Prepare and approve quotations for field service activities as needed.
- Create and submit field service reports; provide complete and professional documentation to the customer (Repair Order (RO)).
- Responsible for after-hours and emergency 24/7 customer support.
- Obtain expertise with specialty tools programs with cross-functional operations support.
- Develop and present training programs for key customers and stakeholders to be utilized at customer sites, industry events, and new installations.
- Ability to travel to customer and OEM sites as needed to support the warranty and life cycle of our products.
- Lead in the development of troubleshooting flows and documentation.
- Ability to assist with analyzing warranty/product returns for repair and 8D problem-solving.
- Providing training support to the service team.
- Adhere to federal and state regulations.
- Adhere to all company policies, processes, and procedures.
- Performs other duties as requested, directed, or assigned.
- Predictable and reliable attendance.
- Bachelor’s degree in business, engineering, or a related field or equivalent experience.
- Minimum of three (3) years of experience working in customer service.
- Minimum of three (3) years of working with complex electro-mechanical systems required.
- Ability to travel extensively up to 75% of the time domestically and internationally.
- Demonstrated project management experience, including lean, six-sigma practices, and other related structured problem-solving practices.
- Highly collaborative with a genuine passion for customer service.
- Excellent analytical, communication, and presentation skills.
- Strong interpersonal skills to work with team members on all levels of the organization.
- Highly organized and detail oriented.
- Ability to work in a dynamic start-up environment where initiative and ownership is preferred.
- Assertive, and not afraid to share their opinion.
- Customer Focus: Anticipates and takes action to meet customer needs. Establishes and maintains a productive and effective working relationship with customers, both internal and external, and gains their trust and respect.
- Focuses on Quality: Drives work results with a quality focus on actions and results.
- Decision Making & Analysis: Makes sound decisions based upon a mixture of data-driven analysis, expertise, experience, and judgment; collects relevant information, seeks input from others, and identifies connections and/or root causes of problems.
- Continual Improvement: Displays a consistent orientation toward producing the highest quality products or services, while keeping a focus on sustainability. Constantly looking for incremental improvements in work processes and results.
- Takes Initiative: Exhibits strong drive for results and success; conveys a sense of urgency and drives issues to closure; persists despite obstacles and opposition.
- Working Safely: Demonstrates safe behaviors. Aware of potential risks and threats in the workplace.
- Delivers Results: Achievement-oriented, feeling a sense of urgency to reach goals on time, if not before.
- Teamwork: Works cooperatively with others to accomplish team goals and organizational objectives.
- Communications: Exchanges thoughts, feelings, and information effectively.
- Prolonged periods sitting at a desk and working on a computer.
- Moderate use of computers and other office equipment.
- Able to complete physically demanding work, with superior hand/eye coordination.
- May be required to travel to and navigate a variety of locations.
- Excellent depth perception and reaction time.
- Ability to safely use small hand tools in high voltage environments.
- Constantly needed to stand, bend, kneel, push, pull, reach, squeeze, adjust, and lift.
- Must be able to navigate tight or uncomfortable positions.
- Unpredictable weather working environments due to repair locations of our products.
- Ability to adjust focus, especially due to concentration on a computer screen.
- May need to lift and carry up to 50 pounds and/or position the body to reach items on the floor/below knee level or reach overhead.
- The person in this position needs to occasionally move about in industrial environments and on uneven terrain.
- The noise level in the work environment can be moderately loud.
- Must be able to manipulate equipment for calibration and modification.
- Prolonged periods of operating equipment.
- Paid time off includes 4 weeks, 15 holidays, and parental leave.
- 100% company-paid medical, dental, vision, short-term disability, long-term disability life insurance.
- Flexible Spending Account (FSA) and Health Savings Account (HSA) offerings.
- Company provided 401K savings plan with matching contributions to help you save for retirement.
- Voluntary benefits offerings.
- Tuition assistance.
- Employee Referral program.
- Employee development and career growth opportunities.
Posted 2025-08-30
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