Plumbing Service Manager
J. Blanton Plumbing is one of the largest and most reputable plumbing companies in Chicago, known for delivering top-tier residential service and building high-performing teams. As a proud Nexstar member , we operate with proven systems, strong leadership, and a commitment to excellence.
We are now expanding into Ohio and building out a brand-new operation creating a unique opportunity for a driven leader to take ownership of a growing market from the ground up. Position Overview:We are looking for a Plumbing Service Manager to lead the field operations of our new Ohio location. This is a high-impact leadership role where you will be responsible for building, developing, and managing a team of service technicians while driving performance, revenue, and customer satisfaction.
If you’re someone who thrives in a fast-paced environment, knows how to coach technicians, and wants to be part of something being built from the ground up this is that opportunity. What You’ll Do:
- Lead and manage day-to-day field operations for the service team
- Hire, train, and develop high-performing service technicians
- Coach technicians on performance, customer experience, and revenue generation
- Drive KPIs including average ticket, conversion rates, and overall team productivity
- Ensure exceptional customer service and uphold company standards
- Implement and follow Nexstar systems and processes
- Work closely with leadership to scale and grow the Ohio market
Requirements
- Proven experience managing plumbing service teams
- Strong leadership and coaching ability
- Experience driving technician performance and revenue
- Familiarity with Nexstar systems is a major plus
- Strong communication and organizational skills
- Ability to build and lead a team in a new market
Benefits
- Competitive compensation with high earning potential.
- Medical, dental, and vision insurance coverage.
- 401(k) with company match.
- Paid time off to recharge and rest.
- Be part of a growing, forward-thinking company that’s raising the bar in home services.
- Professional development assistance
- Referral program
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